Job summary Surrey Downs Health & Care We are seeking a proactive and experienced Business Support Manager to provide high-level administrative and business support to Dorking Community Services and Ranmore Ward at Dorking Hospital. In this autonomous role, you will work closely with the Operations Manager, Ranmore Ward Manager, and Community Services Clinical Leads to ensure seamless administrative operations. Key responsibilities include managing administrative staff (Bands 2-4), maintaining high data quality standards, compiling reports, and utilizing Systm1 to support clinical services across local GP practices, community care, and the Ranmore rehabilitation ward. This fast-paced role requires strong organizational and communication skills, the ability to anticipate needs, and a collaborative approach to drive operational excellence. If you thrive in a dynamic healthcare environment and are passionate about delivering efficient support services, we'd love to hear from you Main duties of the job To autonomously provide proactive, comprehensive, and high-level administrative support to both the Dorking Community Services and Ranmore Ward at Dorking Hospital, functioning independently and without direct supervision. They will work closely with the Operations Manager, Ranmore Ward Manager, and Community Services Clinical Leads to ensure the seamless coordination of administrative and business functions. The role requires the ability to anticipate needs, take initiative, and support the senior team in a fast paced, evolving environment. Strong organisational and communication skills are essential, along with an in-depth understanding of Systm1, the clinical system used by local GP practices, Dorking community clinical services, and the Ranmore rehabilitation ward. Key responsibilities will include compiling reports, ensuring high standards of data quality management, and supporting the senior management team. Additionally, this role involves managing band 2-4 administrative staff. This description outlines the primary duties of the role and is not intended to be exhaustive. Specific objectives will be reviewed annually in consultation with the post holder and may evolve to meet the changing needs of the service. About us Surrey Downs Health and Care deliver care closer to people's own communities through our Primary Care Networks, Community Hospitals, Specialist Services and our innovative partnership of local NHS organisations. Surrey Downs Health and Care has a track record of providing person centered care that goes beyond organisational boundaries to do what is best for the individual. This partnership includes: The three GP federations GP Health Partners, Dorking Health Care and Surrey Medical Network representing practices that operate in the Surrey Downs area CSH Surrey Epsom and St Helier's University Hospitals NHS Trust Surrey Council County Historically, there have been boundary lines between the organisations that provide care to people in their homes, in GP surgeries and in hospitals, but we have always been united in our mission to provide great care to the people who need us. It's on those grounds that the Surrey Downs Health and Care was formed - we want local people to receive the care that they need in the right environment. By bringing together our expertise, we can improve patient care and enable local people to access the right support, care and treatment more easily than ever before. In bringing this partnership together, we are working to the same set of values that will translate into better care for our residents. Date posted 13 March 2025 Pay scheme Agenda for change Band Band 6 Salary £39,205 to £47,084 a year Per Annum Pro Rata inc Fringe HCAS Contract Permanent Working pattern Full-time Reference number 343-SDH&C-6854973-A Job locations Dorking PCN Horsham Road Dorking RH4 2AA Job description Job responsibilities The main purpose of the role is to provide effective management and leadership to the administration services of Dorking PCN and Dorking Community Hospital. Please refer to the attached Job Description and Person Specification for more details. Job description Job responsibilities The main purpose of the role is to provide effective management and leadership to the administration services of Dorking PCN and Dorking Community Hospital. Please refer to the attached Job Description and Person Specification for more details. Person Specification Qualifications Essential Qualification to degree level or equivalent Ability to interpret management and patient information and make recommendations to others; Desirable Quality Improvement Qualification Experience Essential Previous operational experience within the NHS Resource management and business planning processes Desirable Project Management experience. Working Knowledge of Systm1 One Person Specification Qualifications Essential Qualification to degree level or equivalent Ability to interpret management and patient information and make recommendations to others; Desirable Quality Improvement Qualification Experience Essential Previous operational experience within the NHS Resource management and business planning processes Desirable Project Management experience. Working Knowledge of Systm1 One Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab). From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab). Additional information Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab). From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab). Employer details Employer name Epsom and St Helier University Hospitals NHS Trust Address Dorking PCN Horsham Road Dorking RH4 2AA Employer's website https://www.epsom-sthelier.nhs.uk/work-for-us (Opens in a new tab)