Role Overview
Key Responsibilities:
1. Deliver clinically robust, consistent, and comprehensive telephonic and video assessments which lead to the most clinically appropriate outcomes.
2. Assess, plan, implement and evaluate appropriate interventions and clinical pathways throughout the case leading to expedient and effective patient recovery, outcomes and case closure.
3. Regular and consistent use of the bio-psychosocial model when making contact with patients and with clinical decisions.
About the Role
Temp Rehab Case Manager
Location: Remote/home based
Duration: c 4 weeks - January start
Salary: £12.50 per hour
HCML is looking for Physiotherapists, Sports Therapists, or Sports Rehabilitation Therapists to undertake telephonic MSK assessments in a high volume fast-paced environment, to understand a patient's condition and recommend the most appropriate pathway for treatment.
Triage work: 7.5 hours per day, all weekdays (Saturday cover possible)
Essential Skills
Skills and Experience:
1. Hold a relevant qualification in Sports Therapy or Sports Rehabilitation or Physiotherapy.
2. Have current membership with BASRaT, SST or HCPC.
3. Excellent written and verbal communication skills, good attention to detail and time management skills.
4. Experienced & reliable use of Microsoft Office software, including Word, Excel & PowerPoint.
5. Ideally 12 months post-graduate experience in a case management or hands-on clinical capacity.
6. Experience in high-volume customer service, insurance or health claims role would be highly advantageous.
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