Highly skilled Service Management and Incident Management Specialist sought to manage IT services and incidents within a government organisation.
Our client, a major government department, is undergoing large digital transformation and requires a specialist to support this process.
Key responsibilities include:
* Service Management:
o Develop, implement, and maintain IT service management processes and procedures.
o Monitor and report on service performance, ensuring SLAs are met.
o Collaborate with various departments to understand their IT needs and ensure services are aligned with business objectives.
* Incident Management:
o Lead the incident management process, ensuring timely resolution of incidents.
o Coordinate with IT teams to investigate and resolve incidents, minimizing impact on business operations.
o Maintain an incident log and produce regular incident reports.
* Stakeholder Management:
o Act as the primary point of contact for service and incident management issues.
o Communicate effectively with stakeholders, providing updates on incident status and service performance.
o Build and maintain strong relationships with internal and external stakeholders.
* Compliance and Governance:
o Ensure all service and incident management activities comply with government regulations and standards.
o Participate in audits and provide necessary documentation and evidence.
o Stay updated on relevant laws and regulations affecting IT service management.
ITIL certification or equivalent experience in IT service management is required. Proven experience in service and incident management within a government organisation is essential.
The successful candidate will receive a competitive daily rate of up to £475 per day, paid in scope of IR35.
This is a 4-month contract, with the possibility of extension. The successful candidate will be required to work on-site up to 3 days per week.