Front of House Customer Service Administrator
£25,350 p/a, HD1, M-F 9am - 5pm, Permanent role, modern working environment
We are looking to recruit for an experienced and well-motivated individual to join our client's team as a Customer Service Administrator. They are a long-standing, successful company with over 30 years of presence in the local area. Based in the central area of Huddersfield, they are a small, friendly team that is extremely passionate about what they do!
Your main responsibility is to provide the highest level of Customer Service to both potential and existing clients, as well as to visitors of the facility. In addition to providing exceptional customer service, this role includes essential administrative support for business operations, diary management, hospitality services, exhibition coordination, and assisting the Ops Manager with sales, marketing, and social media efforts.
In a busy and varied front-of-house role, the successful applicant must demonstrate outstanding customer care skills, reliability, an aptitude for organisation and multitasking, as well as excellent communication and presentation abilities. This role will be extremely varied and busy on a day-to-day basis.
Responsibilities
1. Answer all telephone calls professionally and relay messages accurately.
2. Meet and greet all clients and visitors in a professional, friendly manner.
3. Ensure that all visitors' needs are met and provide them with appropriate information.
4. Handle new sales enquiries and accompany prospective new tenants on viewings of offices, providing quotations and information as requested.
5. Assist with the negotiation and administration of leases for renewals and new tenants.
6. Provide administrative services for our team and our customers as required.
7. Work with team members to identify and implement improvements in business processes.
8. Manage diary for meeting room bookings, car parking, hot desking, and work schedules.
9. Manage meeting facilities, ensuring set-up requirements are relayed accurately and promptly to the Facilities Team.
10. Maintain cleanliness and tidiness of meeting rooms as requested by clients.
11. Maintain accurate sales records of all transactions to enable the Finance team to produce accurate invoices.
12. Ensure compliance with Health & Safety regulations and assist with Health & Safety activities.
13. Maintain appropriate stock of stationery.
14. Keep the reception area clean and tidy at all times.
15. Assist with the setting up of offices for new tenants, ensuring security and IT requirements are met.
16. Manage database for clients' information via the application Office RND.
17. Assist with administration duties including photocopying, scanning, sign creation, laminating, etc.
18. Assist tenants and conference leaders with any bureau service requests.
19. Sort and distribute incoming post, frank and post all outgoing post.
20. Assist in the organisation and coordination of occasional events.
21. Assist in the creation, implementation, and promotion of marketing and social media campaigns.
You must be well-motivated and flexible to work as part of a small team. You need to be hardworking, resilient, and able to work to tight deadlines.
Package Includes
* Monday to Friday 9am - 5pm
* Modern working environment
* 25 days holiday + stats
* Pension
If this sounds like a good fit for you, please click apply to send your CV to Isabell.
Travail Employment Group Ltd is acting as an Employment Agency in relation to this vacancy.
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