Division: NESO Digital, Data & Technology
Job Type:
Requisition Number: 61987
Department: Business Services
Job Function: Information Technology
About the Role
National Energy System Operator (NESO) is on a journey towards a sustainable and secure energy future. Together we build on this momentum, advancing the Electricity System Operator’s (ESO) plan for zero carbon operability of the electricity system by 2025.
We are seeking a dynamic and experienced Manager to lead our Digital Workplace Services (DWS) and End User Compute (EUC) team. In this role, you will be responsible for overseeing the design, implementation, engineering, and operations of various technologies, including Unified Communications, Directory Services, EUC Device Engineering, Messaging and Collaboration, Productivity applications, Remote Desktop Technologies, and IT Support.
Your primary focus will be on delivering seamless and productive end user experiences through our DWS & EUC solutions. You will collaborate with cross-functional teams, stakeholders, and vendors to drive digital transformation initiatives and enhance our technology ecosystem. The ideal candidate has a strong background in DWS & EUC, a solid understanding of digital technologies, and a passion for delivering innovative solutions.
This role can be based from Wokingham or Warwick, and we continue to offer hybrid working from office and home.
Key Accountabilities
* Lead the design, implementation, and management of digital workplace technologies, ensuring they meet the evolving needs of the organisation and align with NESO’s digital transformation initiatives.
* Provide technical guidance, mentorship, and support to the team members, fostering a culture of innovation and continuous improvement.
* Oversee the design and implementation of digital workplace products and platform services including collaboration tools, productivity tools, power platform, mobility solutions, EUC device management, meetings, events & webinars, cloud-based services, and IT support.
* Implement robust device management solutions (Intune) to ensure secure and efficient access to NESO resources while overseeing the lifecycle management of end-user devices to ensure compliance with security standards.
* Ensure the effective integration of meeting and event technologies, providing a seamless experience for both in-person and remote participants.
* Collaborate with facilities management to design and optimise hybrid workspaces that support collaboration and productivity.
* Develop and enforce workplace standards and policies that promote a secure and efficient digital environment.
* Ensure the availability, performance, and security of DWS & EUC solutions, implementing best practices and industry standards.
* Drive digital transformation initiatives to enhance end user experiences, productivity, and collaboration.
* Stay current with industry trends and emerging technologies in the DWS & EUC space, evaluating their potential impact and applicability to the organization.
* Manage vendor relationships, contracts, and service level agreements (SLAs) to ensure effective delivery of DWS and EUC solutions.
* Collaborate with IT security teams to implement and maintain appropriate security measures and controls for digital workspace environments & EUC devices.
* Drive continuous improvement by introducing automation, self-service, and forward-thinking capabilities to scale and enhance DWS & EUC product efficiency and performance.
* Monitor and analyse performance metrics, usage patterns, and user feedback to identify areas for improvement and optimize the digital workspace ecosystem.
* Develop and deliver training programs and resources to educate end users on digital workplace tools and best practices.
* Stay informed about regulatory requirements and compliance standards related to digital workspace and end user compute, ensuring adherence and mitigating risks.
About You
We’re forging the path, and we know we can’t do it alone. That’s why we need visionary minds like yours to join us on this transformative journey. In this case, we’re looking for someone with:
* Strong knowledge of DWS & EUC products and platform services including collaboration tools, productivity tools, power platform, mobility solutions, EUC device management, meetings, events & webinars, cloud-based services, and IT support.
* Experience in managing and leading a team, fostering a collaborative and high-performance culture.
* Solid understanding of IT infrastructure, networking, and security principles.
* Excellent communication and interpersonal skills, with the ability to effectively collaborate and influence stakeholders at all levels.
* Strong problem-solving and analytical abilities, with a focus on delivering innovative and practical solutions.
* Project management skills and experience in managing multiple projects simultaneously.
* Knowledge of industry standards and best practices in digital workspace and end user compute.
What You'll Get
A competitive salary of £65,000 to £70,000 – dependent on experience and capability.
As well as your base salary, you will receive a bonus of up to 15% of your salary for stretch performance, 28 days annual leave as standard, and a competitive contributory pension scheme where we will double match your contribution to a maximum company contribution of 12%.
You will also have access to a comprehensive benefits package tailored to support your well-being and professional success. From a competitive salary to flexible work arrangements, we promote your work-life balance. Enjoy fit for purpose wellbeing and lifestyle offerings, ongoing skill development aligned to our Purpose and Values, and be part of a supportive community that values your individuality and where you can belong.
About Us
Traditionally, Britain’s energy system has been split into two areas – gas and electricity – but to ensure that Britain’s energy system is secure and affordable there needs to be co-ordination across the whole energy system, with one single entity responsible for translating policy into immediate strategy. National Energy System Operator (NESO) will bring unparalleled change.
Forge a path to a sustainable future for everyone.
Your energy, our future, together.
About the National Energy System Operator (NESO)
In Autumn of 2024, the ESO transitioned to National Energy System Operator, or NESO for short. Previously denoted as the Future System Operator (or FSO), the new National Energy System Operator is the independent body responsible for planning Great Britain’s electricity and gas networks and operating the electricity system.
The ESO, including all of its existing roles, are now at the heart of the new National Energy System Operator. As NESO, we will build on our existing roles, capabilities, and ways of working significantly to create an organisation the energy system and its users’ need. Our new capabilities will enable us to look across vectors, including electricity, natural gas and hydrogen, and crucially consider the trade-offs between them.
The organisation is set up as a public corporation with its own Board of independent directors, with complete operational independence from government, the regulator and any and all commercial interest. As was the ESO, NESO will be licenced and regulated by Ofgem through price control agreements and obligated to identify optimal solutions to system operations and planning in the most sustainable, affordable and secure way for all.
The time to deliver is now. As part of our team, you won’t just be touching the lives of almost everyone in Great Britain – you’ll be shaping the way we use and consume energy for generations to come.
More Information
This role closes on 13/12/2024 at 23:59, however we encourage candidates to submit their application as early as possible and not wait until the published closing date as this can vary.
We work towards the highest standards in everything we do, including how we support, value and develop our people. Our aim is to encourage and support employees to thrive and be the best they can be. We celebrate the difference people can bring into our organisation, and welcome and encourage applicants with diverse experiences and backgrounds, and offer flexible and tailored support, at home and in the office.
We're committed to building a workforce that represents the communities we serve, and a working environment in which each individual feels valued, respected, fairly treated, and able to reach their full potential.
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