Salary: 45,000 - 45,000 GBP per year Requirements:
* We are looking for an individual with at least 3 years of professional IT experience, ideally in an MSP environment, at 2nd level support or higher. You should have excellent customer service and problem-solving skills, along with strong organisational, time management, and documentation abilities. Technical skills required for this role include proficiency in Windows Server (Active Directory, DHCP, DNS, File Services, Group Policy management, RDS, IIS, SQL, and server hardware troubleshooting for versions 2012/2016/2019/2022), Microsoft 365 and Azure administration (including InTune & Endpoint management, PowerShell skills), networking diagnosis (ADSL, VOIP, VLAN, VPN, and switch management), as well as experience with firewall/UTM management. Experience troubleshooting Mac/Linux systems, familiarity with virtualisation platforms, and knowledge of backup and disaster recovery are also crucial. Cybersecurity awareness and remediation skills, as well as experience with ITIL or SDI frameworks, are desirable. While not essential, qualifications such as CompTIA-A or Microsoft Associate Level (Infrastructure or Cloud technologies) would be advantageous.
Responsibilities:
* In this role, I will expect you to deliver an excellent customer experience through friendly and effective technical issue resolution. You will collaborate with both the 1st and 2nd line support teams to troubleshoot and resolve issues, record support requests, and maintain detailed, accurate notes and time records. Updating client documentation and user guides will be part of your duties, along with performing system upgrades, installations, and configurations. You will also assist in managing and maintaining client IT infrastructure and may need to conduct on-site work, including troubleshooting, infrastructure installation, hardware refresh, and other related projects.
Technologies:
* Active Directory
* Azure
* Cloud
* Firewall
* Hardware
* Support
* ITIL
* Linux
* Microsoft 365
* PowerShell
* SQL
* VPN
* Windows
* Office 365
* Security
More:
This position is full-time and permanent, with a salary range of £35,000.00 to £45,000.00 per year. We offer a variety of benefits, including additional leave, casual dress, company events, a company pension, a cycle to work scheme, discounted or free food, employee discounts, gym membership, on-site parking, private dental insurance, private medical insurance, and sick pay. The working schedule consists of an 8-hour shift during the day from Monday to Friday. You will be expected to work in person and must be able to commute to Frome. If you're ready to join our team and take the next step in your IT career, we encourage you to apply now.