Senior Credit Control Advisor
Apply locations Hutwood Court (Homeworking) time type Full time posted on Posted 6 Days Ago job requisition id JR100044 Senior Credit Control Advisor
Job Title: Credit Control Senior Advisor
Location: Chandlers Ford / Remote
Salary: £29,592
Hours: 40 (Monday-Saturday, 8.00am-20.00pm Shift Basis)
Established in 2003, Utilita is the UK's first – and still only - energy company created to help customers use less energy, by giving them better control via digital technology. We are a pioneer in smart technology, that empowers households to use and waste less energy, which is good for our customers' pockets and the planet.
What does this role involve?
The Credit Control department is responsible for recovering outstanding monies owed to the business from our customers.
As a Senior Advisor in the team, you will provide support to Credit Control Advisors on non-standard queries as the first point of escalation.
You will provide and oversee training of new staff members with daily tasks, whilst looking for innovative ways to improve the processes used by the team.
As part of this position, we do require additional access to Procode IDA (managerial tool) in which an additional vetting process must be completed.
Day to day, you will;
1. investigate, manage, and resolve escalated customer queries;
2. liaise with third parties across the business;
3. assist and support adhoc tasks within the team.
Who are we looking for?
You will have a strong technical knowledge in credit control, along with an inquisitive and curious nature, to help you understand and resolve complex customer queries.
You will have excellent communication skills, both written and verbal as you will be a point of contact for internal and external stakeholders.
The ability to interpret, sometimes complicated data is needed, therefore you will have a good eye for detail.
Our employees, just like our customers, come from all walks of life, and we’re fuelled in championing diversity, inspiring an inclusive culture, and enabling an environment where you can be your authentic self.
What we can offer you?
* Bonus Scheme – we offer a structured bonus scheme which is made up of personal and business elements. The personal portion is tied to our three core values, which are smart, fairness and sustainability.
* Career progression – we want our staff to build up and grow their careers with us. To help you achieve this, we offer training or a clear progression pathway to help you achieve your goals, which is why we have been ranked in the UK’s top 40 ‘Best Workplace for Development’ 2024 awards.
* Win tickets! – we run exciting competitions to win tickets to shows across the country at our sponsored arenas, which include Cardiff, Sheffield, Newcastle and Birmingham! As well as access to tickets at various sporting arenas in the UK, including cricket at the Utilita Bowl!
* Time off – we all need time off to recharge the batteries. We give our staff access to 25 days annual leave plus bank holidays.
* Wellbeing – your wellbeing is very important to us, we give access to you and one other to our partnered Unmind App, where you can watch or listen to videos and podcasts or get hints and tips to understand and improve on your mental wellbeing.
* Health care scheme – this includes dental, eye care, treatments such as MRI scans and diagnostics health consultations, making it quicker and easier to get a diagnosis!
* Employee Assistance Programme – giving you access to a dedicated GP line making a GP appointment quicker, counselling support, legal and financial advice 24/7 365 days a year.
* Exclusive packages – we have access to a range of discounted offers for home Sky TV and broadband packages.
* Giving back – we offer all our staff a paid volunteering day every year to give back to the community. Plus, the chance to be involved in various fundraising opportunities.
* Death in service – we pay three times your annual salary to your designated next of kin, giving them peace of mind should you sadly pass away during service.
* Pension – we contribute 4% of your salary when you contribute 5%.
About us
We are the energy company of choice for over 800,000 homes across the UK, who enjoy more visibility and control of their energy usage thanks to Utilita’s award-winning app and smart meters.
Utilita is committed to its operations to be net zero by 2030. As the first energy supplier with a live carbon dashboard, we believe "what you can see, you can save". Our dedication to educating customers on the cleanest and greenest ways to use energy is unmatched, making sustainability not just a goal, but a core value.
The Luxion Group comprises of the following companies – Luxion Group Ltd, Utilita Energy Ltd, Luxion Sales Ltd, Utilita Field Services Ltd, Procode Technology Ltd and Canary Care Global Ltd.
Utilita
As the first energy company to install a smart meter, we’ve helped millions to save £££s on their energy. With personalised energy saving advice, top-notch customer service and our award-winning app, My Utilita, it’s no reason we’re the UK’s #1 PAYG energy supplier.
But smart tech isn’t what got us to where we are – that’s down to great people. Our core values drive our innovation to keep us ahead of the curve and pass down the benefits to our customers. We’re always looking for people who share our vision of Smart, Fair and Sustainability.
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