Jashu Retail Ltd is a prominent retail operator of Shell-branded motor fuel filling stations in the United Kingdom. We are seeking a dedicated and motivated Supervisor to oversee the efficient daily operations of our fuel stations. This role involves managing staff, ensuring compliance with safety and operational standards, and delivering excellent customer service to enhance the overall performance of our sites.
Main duties include:
- Oversee day-to-day operations of the fuel station to ensure smooth and efficient functionality.
- Assist customers with inquiries, process payments, and ensure a positive customer experience.
- Supervise and occasionally assist with fuel filling during peak times to maintain efficient service.
- Supervise and support retail assistants, ensuring they perform their duties efficiently and uphold company standards.
- Assist in scheduling shifts and allocating tasks to maintain adequate coverage during operational hours.
- Manage inventory levels for fuel and retail goods, ensuring adequate stock availability and coordinating with suppliers as needed.
- Enforce adherence to health and safety regulations, ensuring the safety of customers and staff.
- Maintain accurate records of daily operations, including sales reports, stock levels, and incident logs.
- Ensure the station and its facilities are clean, organised, and well-maintained.
- Address and resolve customer concerns or complaints promptly and professionally.
Skills and Education:
- Proven experience in retail or customer service, preferably in a supervisory or team leader role.
- Excellent communication and interpersonal skills.
- Ability to work in a fast-paced environment and multitask effectively.
- Strong problem-solving skills and ability to handle customer queries efficiently.
- Flexibility to work in shifts, including weekends and holidays.