Mpeople recruitment have a fantastic opportunity for an experienced Customer Service Administrator to join a thriving manufacturing business based in Littleborough. Role: Customer Service Location: Littleborough Salary: £27,000 after training Hours: 9am – 5pm, Monday to Thursday and a 4pm finish on a Friday with 30 mins for lunch Customer Service duties: Entry of orders in QAD (ERP-system): execution of all incoming orders; Performing order changes, cancellations and rebooking’s; Tracking delivery dates, processing delivery notes and coordinating between customer/production in case of deviations from delivery date; Supporting customers on the phone and via email Processing monthly and quarterly price adjustments Maintenance of price lists Processing of customer complaints (in Salesforce) Creation of credit notes Master data maintenance Initiation of new parts lists according to Sales or Customer specifications Cooperation with local Sales and Customer Service Representatives on EU level Creation and follow-up of quotations as specified by the Sales force or based on defined minimum prices Test new menu installations (in our ERP-system) Training of trainees in our systems and work processes according to work instructions