Housing Officer ROLE : Managing a designated patch of properties within apartment blocks. Working with residents who have varying housing needs, to sustain their tenancy. Contributing to Caridon making a difference in housing, by creating a positive environment for customers to enjoy their homes. REPORTS TO: Regional Manager WORKING HOURS: 40 hours per week DUTIES INCLUDE: Managing void properties, ensuring they are re-let within set time frames. Assessing new Housing applicants. Conducting viewings and sign ups. Completing new tenancy visits. Effectively managing tenancy breaches including anti-social behaviour. Maintaining good relationships with our partner organisations and agents. Completing referrals to external agencies. Property inspections. SKILLS, EXPERIENCE & ATTITUDE Essential Confident with excellent written and verbal communication skills. Highly organised and able to prioritise a varied workload. Ability to deal with challenging situations. Good knowledge of tenancies. Experience in residential lettings. A can-do attitude to problem solving. Desirable Previous experience working in social housing. Chartered Institute of Housing qualification. Good knowledge of Safeguarding. GENERAL To contribute to the strategic direction of Caridon. To carry out specific tasks required by your Regional Manager/ Director of Housing. To facilitate good relationships across all departments and sister companies. To demonstrate and actively encourage a good team spirit, positive environment and motivated department at all times To be approachable and empathetic to all internally and externally. To be responsible with your time keeping at all times