Resident Liaison Officer – Planned Maintenance
Location: Bromley - South East London
Salary: £27,000 - £33,000 + Package
Our client, a contractor based in the South East, is currently looking for an experienced Resident Liaison Officer to join their planned maintenance team.
The client is based in Bromley and is carrying out internal and external planned maintenance to scattered properties. Works that are being delivered include kitchen and bathroom replacements, roof renewals, and window and door upgrades.
Responsibilities:
1. Be the point of contact when the client or tenant requires job updates.
2. Own all complaints and ensure that these are dealt with in a prompt and effective manner.
3. For longer planned works, keep the tenant updated with progress and be available if any issues arise.
4. Work with the Contract Manager & Site team to ensure that the client is informed of any issues and that inquiries are addressed.
5. Support the help-desk with emails from sub-contractors and clients on a daily basis.
6. Visit tenants when required.
7. Carry out condition and customer satisfaction surveys.
8. Arrange and book appointments/visits to properties.
The client is seeking someone with experience working as a Resident Liaison Officer, strong communication skills over the phone and face-to-face, and good IT skills. The ability to work within a team and independently is also desired.
This is a great opportunity to join a growing business on a permanent basis.
Please apply directly for this role or contact Chloe Clark for more information.
Fortus Recruitment Group Limited acts as an Employment Business for the supply of temporary workers and an Employment Agency in relation to permanent vacancies. Fortus Recruitment Group is an equal opportunities employer.
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