Operations Manager - Nottingham
We are looing for an experienced Operations Manager to join us on permanent basis. The reason for this role is real growth, Ocado has recently secured a go-ahead of a Nottinghamshire distribution centre.
Operations Managers lead the business unit through the use of Key Performance Indicators by successfully operating and optimising Ocado’s platforms to deliver maximum client and customer value. They are key to the bottom line performance of the Spoke site and driving a positive employee and customer experience.
Operations Managers lead and motivate, to drive and develop all aspects of business unit activities on site and on the road.
Living and breathing our 5 Pillars; Safety, People, Customer, Delivery and Cost. Operations Managers provide motivation and drive excellence in all that we do. It is the responsibility of the Operations Manager to effectively plan resources and all other associated costs in line with budgets and business objectives
Accountabilities:
* Safety
* People
* Customer and Cost
* Delivery
* Facilities, Vehicle Management and Operation
Skills, Experience and Qualification
The ideal candidate will possess:
Essential
* Strong customer service, numeracy and literacy skills, knowledge and experience of ER policies and procedures and people management
* Good analytical skills
* Building, fleet management, facilities management, budgets and target setting.
* Current UK Driving Licence (or equivalent)t, IOSH managing safely (or equivalent)
* Proficient with MSOffice suite (including Word, Excel and PowerPoint) & Google suite
* Coaching and team development at management level, strong communication and motivational skills, group management skills, problem solving, commerciality, resilience, self motivation, flexibility, proactivity, planning and organising, budgets and target setting.
* Excellent time management skills along with the ability to prioritise and delegate tasks where needed
Desirable
* Background in distribution, fleet or logistics management.
* Ocado Systems
* Presentation skills
Business Competencies
* Effective communication (verbal, non-verbal and written);
* Persuasion and influencing
* Leading and developing;
* Self motivation;
* Approachable;
* Flexible;
* Team player;
* Drive and energy;
* Business and commercial acumen – understands Business KPIs, finance budgets;
* Planning and organising;
* Attention to detail;
* Resilience;
* Shows initiative / self starter.
At Ocado, in everything we do, we strive to offer the very best to our customers - the best service, the best quality and the very best customer experience. That begins with each and every one of us and how we behave.
Our values are Ocado’s DNA; they act as a guide for everything we say and do. ‘The Ocado Way’ develops our values into the details about the way we do things - how we act and work together with each other and our customers. It describes how you need to behave at work to make a real and positive impact on our success.
We are proud that we are a disability-confident employer, prioritising inclusivity and equal opportunities for all individuals, ensuring a supportive and accessible workplace for people with disabilities. So, whatever your background or story you’ll find a home at Ocado Logistics.