Contract: Major Incident Manager
Start Date: ASAP
Duration: 3 months
Rate: £400 - £425 a day (Deemed Outside IR35 determination)
Location: Remote but may require occasional travel to London site
Reference: 18826
Working on a Fintech deployment Programme for a global IT Systems Integrator.
Scope
The Major Incident Manager (MIM) will work alongside System Integrator, end client, and suppliers to co-ordinate Major Incident response, remediation, and status reporting. In conjunction with the team of operational experts, the MIM will ensure the end-to-end process is effective, recommending and supporting the implementation of improvements across identification, reporting, impact assessment, triage, remediation lead times, Knowledge Capture, proactive incident avoidance measures, etc.
Skills needed
* Strong verbal and written communication skills
* Ability to manage multiple tasks/actions
* Ability to drive disparate teams to a common goal
* Ability to identify tactical and strategic process, tooling, or resource requirements
* Direct experience working as a Major Incident Manager (Ideally in Fintech)
Deliverables:
* Major Incident status reporting - identification, impact assessment, status reporting, resolution
* Support Post-incident review process, making and tracking full remediation recommendations
* Manage the engagement process and triage process for incident analysis and resolution
* Review the current incident management process and recommend and support delivery of improvement measures
* Proactive historical incident analysis to support assessing improvement measures
* Tracking key Incident metrics (MTT, MTTR, etc.)
* Conduct Knowledge capture sessions to drive cross-team collaboration and effectiveness in the context of incident management
* Actively participate in service governance forums ensuring requirements to improve MIM are raised
#J-18808-Ljbffr