Service Delivery Manager with ref. BH-29159 · Yolk Recruitment
Service Delivery Manager
* Location: Corsham
* Sector: Technology & Digital
* Job type: Contract
* Salary: £500 - £600 per day
* Contact: Jake Appleton
* Email: jake.appleton@yolkrecruitment.com
* Contact phone: 02921 67 37 46
* Job ref: BH-29159
* Published: over 1 year ago
* Duration: 6 Months
* Expiry date: 28 October 2049
* Start date: 2022-06-12
Service Delivery Manager - Inside IR35 - Up to £600 per day - SC Cleared - Corsham, Wiltshire - 6 Months - SINGLE STAGE VIRTUAL INTERVIEW
Yolk Recruitment are recruiting for a Service Delivery Manager to work on a contract deal for the next 6 months, on site in Corsham.
Reporting directly to the Head of Service Growth, the Service Development Manager’s mission is to maximise order intake through incremental business from existing contracts, mainly within the public sector.
Accountabilities/Responsibilities
* Prepare and develop offers for new services by managing client responses to service requests from customers, including the development and coordination of inputs to the Service Proposal.
* Follow extant processes while continuously improving the organisation’s effectiveness and efficiency in responding to customer requests.
* Work with colleagues to support the early identification of business opportunities, using opportunity management tools.
* Lead client responses to customer requirements for incremental business.
* Produce, communicate, and deliver plans to meet requests.
* Coordinate the commercial, financial, and technical inputs to the Service Proposal.
* Organise and run internal and customer-facing reviews.
* Ensure that all tasks requiring action by a member of the wider Multi-Functional Team are completed ‘On Time’ and ‘On Quality’.
* Prepare and support presentation at the risk management review.
* Identify and implement continuous improvements to departmental operations.
* Support the department with performance analysis and departmental reporting.
* Facilitate meetings and draft minutes for formal release.
* Ensure Service Level Targets (SLT) agreed with internal and external suppliers are met.
* Represent Service Development at identified meetings and workshops.
* Manage Service Development responsibilities through appropriate tools.
* Compile and deliver management reports as required.
* Forecast future order intake and generate order intake for Clients Secure Communications, in consultation with Service Management.
* Review and improve service delivery processes and procedures.
* Maintain and improve customer satisfaction through timely delivery of Service Proposals.
Required skills/Experience
* IT Service Management, for example IT Infrastructure Library (ITIL) Version 3 or 4 at the Foundation level.
* Project Management, for example Association for Project Management (APM) Project Fundamentals Qualification (PFQ), Project Management Institute (PMI) Certified Associate in Project Management (CAPM), or similar.
* Bid Management, for example Association of Proposal and Bid Management Professionals (APMP) and Shipley bid management techniques.
* Persuasive: the ability to influence internal and external stakeholders to achieve a business goal.
* Analytical: the ability to interpret and understand the impact of a customer’s request.
* Communication: the ability to communicate with all types of internal and external stakeholders using various mediums.
* Creative: the ability to create meaningful customer-focused offers.
* Organised: the ability to plan and execute a project to deliver the required output.
* IT Literate: including the ability to operate Microsoft Office, especially Excel, PowerPoint, and Word.
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