Bytes is a top provider of premium IT solutions and services, working with SMEs, corporations, and public sector organizations to modernize and digitally transform their IT infrastructures. Founded in 1982, Bytes has experienced significant growth, now employing over 750 people across seven locations in the UK and Ireland, with a turnover surpassing £1.8 billion in 2023. At Bytes, we nurture talented individuals to achieve remarkable outcomes and are dedicated to supporting our employees through continuous training, guidance, and development to help you advance and fulfil your career goals. We foster a culture of innovation, collaboration, recognition and inclusivity and offer a wide range of benefits to support staff wellbeing. Your Future Starts Here Why Bytes? Operating from modern, hybrid working environments with offices in Leatherhead, Reading, London and Manchester 25 days holiday per annum plus bank holidays and Christmas period Excellent learning and development opportunities Open plan office with collaborative working spaces, on-site gym, outdoor tiki bar, coffee bar, and lunch area Company wellbeing and social events Sports and social clubs Incentive trips Employee Assistance Programme Discounted private healthcare EV scheme and Ride to Work scheme Winners of an array of industry awards Great Place to Work Certified Sunday Times Top 100 Best Places to Work Supporters of 85 charities with strong commitment to diversity and sustainability POSITION DETAILS: Position Title: Development Support Analyst Reports to (POSITION): Support & Compliance Manager Team: Development Department: Services & Solutions PURPOSE OF JOB: Bytes are currently recruiting for a Development Support Analyst to deliver high quality 1 st line technical support to our Cloud Billing and Adobe order teams and our Marketplace and portal support teams. The successful candidate must be experienced in problem solving and data analysis and be equipped to quickly develop an understanding of the systems and processes they support and become expert in identifying and resolving problems that impact and delay staff and customer platform interactions KEY RESPONSIBILITIES: Provide 1 st /2 nd line support for Bytes E-Commerce applications responding promptly to support queries via phone/email/Teams chats and JIRA tickets. Ensure a high degree of customer service for all support queries Work closely with the Development and IT Support Teams to solve and escalate technical queries Manage tickets in the Development support queue and properly record all actions and solutions Ensure changes made to data and configurations are accurate and properly documented Participate in team meetings WIDER TEAM NETWORK Internal Development, IT Support, Sales Operations, CSP Billing, Accounts External Customers, Resellers, Vendors QUALIFICATIONS & EXPERIENCE Qualifications Educated to GCSE Level with minimum of A-C Grade in Math and English ESSENTIAL Proficient with Microsoft Excel and Outlook ESSENTIAL Years of Experience 1 years’ experience in IT role ESSENTIAL Other Requirements Ability to quickly gain knowledge to be seen as trusted and competent support team member ESSENTIAL Prior experience supporting Web Application platforms DESIRABLE Experience with business processes and best practices in a typical E-Commerce platform DESIRABLE Understanding of cloud software solutions, what they are and how they are purchased. DESIRABLE Postman API Platform Experience DESIRABLE Basic SQL skills DESIRABLE CORE Competencies & SKILLS Ability to work proactively, independently and in an agile manner to achieve desired outcomes. Ability to work both independently and as a team player and enjoy working in an environment that requires continuous learning Written and Verbal Communication skills, and capable of communicating with senior stakeholders across the business Excellent organizational skills and ability to juggle multiple tasks without missing deadlines Strong creative problem-solving skills MEASURES & GOALS (HOW WILL THE SUCCESS OF THE PERSON IN THIS POSITION BE MEASURED – WHAT ARE THE EXPECTED OUTPUTS) OBJECTIVE MEASURE FREQUENCY Resolve Issues Against SLA (min 4 hour response) Every incident Other details Job Family Employee Job Function Development Pay Type Salary