A career at Loftware is more than just a job – it’s an opportunity to help shape the supply chain of the future.
Role Description:
The Technical Consultant is responsible for a variety of roles in Service Delivery including solution design, technical implementation, application / business rules configuration, deployment, training and documentation as a part of a larger project team. She/he performs the implementation through a proven, structured methodology where the solution will be deployed, knowledge transferred, best practices adhered to and go-live completed. These projects combine on-site and remote work and provide a very dynamic work environment.
To ensure the clients' and Company's needs are met, the Technical Consultant will regularly collaborate with other members of the Delivery team and colleagues from a range of departments, such as Sales, Presales, Customer Success and Operations.
Responsibilities:
* Understand customers’ requirements and their technical architecture, designing solutions for customer’s business requirements.
* Assist in scope definition, requirements analysis, functional/technical design.
* Assist in the technical proposal process and ensure that information and recommendations addressing customer requirements are accurate, properly defined, and detailed.
* Develop user interfaces, databases and backend logic for the integration of a labelling system with various third-party systems such as ERPs, WMS, MES or PLC.
* Perform installation, configuration, deployment, administration, and maintenance of solutions that implement industry standards using cloud and/or on-premises.
* Create and execute user acceptance testing materials.
* Assist in labeling process and solution consulting.
* Proactively communicate statuses to Project Manager including identifying potential roadblocks.
* Assist in the coordination of project activities such as schedules, subcontractor interactions, report creation, presentation preparation, and status reporting.
* Provide third level technical support on-site and remotely.
* Ensure a high level of customer satisfaction through the effective delivery of services.
* Instill trustworthy and resourceful relationship between clients, partners and Loftware.
Required Qualifications:
* Associate’s degree or equivalent along with 2-3 years in a technology environment.
* Travel (up to 20%) is required.
* Ability to assess client’s needs and management requirements and creatively provide solutions that address those needs, solve clients’ problems, and add value to the clients’ organization.
* Strong knowledge of Microsoft SQL principles including normalization and stored procedures.
* SQL Server 2016 and above database creation and management.
* Windows Server 2016 and above management (IIS, Active Directory).
* Mobile application development experience is a plus.
* Experience with cloud platforms and technologies such as Microsoft Azure or AWS is a plus.
* Self-motivated and able to prioritize and take ownership of implementation issues from origination to resolution.
* Excellent problem solving, troubleshooting, organization, and time management skills.
* Solid communication skills, both verbal and written including the ability to convey technical principles to a non-technical audience.
* Solid planning and customer relationship skills.
* Thorough in preparing user interface documentation.
* Ability to maintain professional relationships with customers and co-workers.
* Ability to work reliably with some supervision of a senior consultant.
* Make technical presentations and demonstrate how a product will meet client needs.
* Provide basic and advanced solution training. Develop and deliver training material.
* Solid organizational skills including attention to detail and multi-tasking skills.
* Ability to learn new technology through self-study.
* Fluent in English language. German, Italian, Spanish or French language is a plus.
Soft Skills:
* Tenacious, intelligent, and entrepreneurial in nature.
* Good written and verbal communication skills.
* Able to build trust and rapport quickly.
* Competitive drive and determination.
* Strong technical skills.
* Strong problem-solving skills.
* Self-starter with a strong work ethic.
* Must be able to grasp technical concepts quickly.
* Driven to create value in a growing organization.
* Commitment to ensure customer deadlines are met.
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