Are you ready to take on a new challenge in a fast-paced IT environment? My client is a forward-thinking Managed Service Provider with a reputation for delivering world-class IT solutions to businesses of all sizes. Since their establishment in 2015, they have focused on providing innovative IT services, combining advanced cloud platforms with a client-first approach. This is an exciting opportunity for a motivated IT Service Desk Analyst to join a supportive team where every day brings new opportunities to learn, grow, and make an impact. With a hybrid working setup, you'll enjoy the flexibility to work both remotely and from the office.
IT Service Desk AnalystGlasgow/Hybrid£24,000 - £30,000
Daily Duties:
* Delivering high-quality first and second-line support to clients, ensuring technical issues are resolved quickly and effectively.
* Handling a variety of client requests via tickets and providing occasional onsite support.
* Collaborating with your team to troubleshoot complex issues and deliver innovative solutions.
* Managing and maintaining IT systems to ensure seamless operations for clients.
* Taking part in a shift-based rota to provide consistent and reliable support.
Tech Stack:
1. Active Directory and Office 365.
2. Virtualization technologies, including VMware.
3. Networking: c...