Are you ready to elevate your career with a dynamic and supportive team? Ryan has an exciting opportunity for a Client Success Executive to join our thriving Client Success team in Manchester. As a Client Success Executive, you'll play a pivotal role in assisting our clients with their commercial property portfolios, helping them maximize potential savings and achieve success.
Innovative Environment
Be part of a forward-thinking company that values your input and creativity.
Career Growth
Partner with experienced managers and team leaders to develop a personalized career and personal development plan.
Supportive Team
Work within a shared service environment where collaboration and mutual support are key.
Duties and Responsibilities:
1. Client Engagement: Proactively gather essential information and documentation from small to medium-sized business clients to enable Ryan to maximize their clients' savings opportunities.
2. Expectation Management: Clearly communicate processes and timescales to clients, ensuring transparency and understanding.
3. Relationship Building: Deliver exceptional service to build and maintain strong client relationships.
4. Data Accuracy: Keep client records up to date and accurate, reflecting any changes correctly.
5. Opportunity Identification: Seek renewal and referral opportunities for other Ryan services to ensure all client savings avenues are explored.
Education and Experience:
1. Positive Attitude: You are engaging, assertive, and bring a positive energy to your role.
2. Customer Focused: With at least 12 months of telephone-based customer service experience, you understand the importance of excellent client service.
3. Relationship Building: Your ability to engage in conversation and earn trust is second to none.
4. Goal-Oriented: You are motivated by delivering outstanding service and achieving targets.
5. Excellent Communicator: You have an exceptional telephone manner and can compose professional emails and reports.
6. Tech Savvy: Comfortable with MS Office and quick to learn new tools.
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