Operational Care Specialist | United Kingdom | JR2502_0010
Ready to chart a course for a long-term career with a global logistics leader? Join our Operational Care Centre and become part of our ongoing success story!
YOUR ROLE
The Operational Care Specialist will be part of a team within the Operational Care Centre (OCC) responsible for coordinating transport activities by: executing the necessary bookings with our partners and gateways, executing the requisite data entry associated with transport document generation, generating the required documentation, and liaising with our customer care specialists to ensure specific requirements are met (Transit Times, Carrier selection, Routings etc.). The Operational Care Specialist is also responsible for managing the coordination of customer shipments by securing buy rates (when required) as well as capacity with qualified carriers/partners and or via the KN gateways. All of these activities are to be performed in compliance with rules and regulations governing air transport and associated national protocols and executed via KN operational systems. Note that the working hours are 4 on 4 off, 07:00-19:00h.
YOUR RESPONSIBILITIES
Coordinate and align customer deliverables with customer care teams, partners and suppliers to manage the transportation of customer's cargo
Manage operational tasks through Business Process Automation tools (BPA) and all related features.
Review and ensure alignment of shipping instructions including to clarify any deviations/conflicts in contradiction to country regulations, export compliance and rate and routing information.
Report problems, operational disputes or discrepancies to supervisors, managers, divisional managers or branch managers
Monitor operational performance of carriers and other vendors and escalate / create awareness if performance and commitments are not being delivered
Initiate and resolve any rate or performance discrepancies
Work with Sales and Customer Care teams on account implementation, ensuring a smooth transition from sales to operations
YOUR SKILLS AND EXPERIENCES
Experience in freight forwarding or customer service is preferred.
Strong customer service orientation
Ability to communicate effectively
Problem solving skills
Ability to work on own initiative and as part of a team
Very good time management skills with the ability to set priorities, fulfil critical tasks in time and keep to deadlines
Perseverance and resistant to challenge
Cope with change and embrace new technologies as well as demonstrate change management mind-set
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GOOD REASON TO JOIN
As well as our competitive pay rates and superb training opportunities, we also offer a great working environment.
You will be respected and valued if you work for us and have genuine opportunities to progress and develop.
26 days holidays plus bank holidays
2 volunteering days per year
3 x Life Assurance Option if you join the KN Route2 pension scheme
A tailored personal development and training programme.
Trusted and empowered to deliver and be your best.
We are happy to talk about flexible working. Please ask about alternative patterns of work at interview.
Enhanced Maternity/Paternity Leave
Childcare Vouchers
Cycle to work scheme
Discount on high street stores and local supermarkets (Tesco, Asda, Sainsburys & more)
Refer a friend scheme As proud holders of the Gold Covenant, we are a forces-friendly employer who recognise the skills, expertise and value service leavers bring to our organisation
ABOUT KUEHNE+NAGEL
With over 80.000 employees at some 1,300 locations in over 100 countries, the Kuehne+Nagel Group is one of the world's leading logistics companies.
CONTACT
Dijana Mihic
+49 (0)304036371605
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