Location: Bradford / Chatham / London / Petersfield
Working Pattern: Hybrid—typically a couple of days a week in the office. Part-time or flexible arrangements are considered to support work-life balance.
What We Offer:
* Holidays: 25 days holiday up to 30 days (depending on service)
* Pension: We will contribute up to 10%
* Maternity/Paternity: Enhanced maternity and 4 weeks paternity leave
* Volunteering: 2 paid days to ‘give back’ to the charity of your choice
* Development: LinkedIn Learning for all
* Finance: Snoop Premium available to all colleagues
* Medical: Opportunity to opt in for Private Medical Insurance
* Bonus: Discretionary annual bonus
The Role:
You and your team will help transform our customer experience, designing inclusive and innovative solutions that empower and support our customers.
In this role, you will work closely with different teams, including customers, business analysts, developers, and designers, utilizing research and data to understand customer needs and improve our service.
As a Service Designer, you will:
Customer Strategy & Experience
* Support the development of customer-first service design strategies.
* Collaborate cross-functionally to co-create impactful customer experiences.
* Facilitate workshops and stakeholder sessions.
Design & Innovation
* Apply user-centred design principles.
* Conduct customer research and translate insights into actionable improvements.
* Advocate for design best practices.
Customer Journey Mapping & Continuous Improvement
* Contribute to customer journey maps.
* Leverage customer data and feedback to identify pain points.
* Support an iterative approach to optimize customer experiences.
Inclusive & Accessible Design
* Ensure accessibility and inclusivity in all design processes.
* Identify barriers for vulnerable customers.
* Work with stakeholders to enhance fairness and transparency.
What We’re Looking For:
Skills & Expertise
* Passion for customer-centred design.
* Experience in CX, UX, or service design.
* Strong problem-solving skills.
* Ability to balance commercial objectives with customer-focused solutions.
* Excellent communication and collaboration skills.
* Knowledge of inclusive design and accessibility standards.
Experience & Qualifications
* Proven experience in service design, CX, or UX.
* Familiarity with design thinking methodologies.
Offers are subject to satisfactory background checks.
Who We Are:
At Vanquis, we deliver caring banking to our customers. Established in 1880, we provide tailored products and services to over 1.75 million UK customers.
We take care of our colleagues, offering competitive salaries, benefits, and a supportive work environment.
Vanquis Bank is an Equal Opportunity Employer
We embrace everyone’s unique strengths and identities at work.
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