We are looking for a great individual to join our fantastic client in the South East. We need a Credit Controller (Hybrid - 1 day a week on-site). Experience within the financial services, insurance, or utilities industry would be the best crossover. Working as part of a team, you will perform reconciliations, arrears, and account management.
Duties & Responsibilities
* End-to-end query and dispute resolution, working as part of the wider debt management team.
* Process, adjust, amend, and reconcile outgoing payment requests.
* Take a proactive role managing a portfolio of bad debtors.
* Recommend any DCA, litigation, or disconnection for bad and aged debt.
* Perform daily and monthly reconciliations.
* Respond to relevant and complex queries and deliver excellent service.
* Evaluate information received regarding outstanding debt and bring queries to a resolution.
* Agree on performance targets and work towards successful achievement.
* Liaise with overseas partners in the collection of their debt.
* Prepare, submit, and maintain bad debts sent to debt collectors.
* Assist in the month-end closure of receipting, allocations, and broker reconciliations.
* Liaise with the Collections Manager on any account issues exceeding individual handling authority or outside personal experience.
Specific Technical Skills & Competencies
* Credit control experience within insurance, financial services, or utilities in a Business to Business (B2B) environment preferred.
* Experience with 3rd party offshore and DCA queries.
* Good working experience of Excel and Word.
* Strong analytical skills.
* Good relationship-building skills with both internal and external stakeholders.
* Good IT system skills.
* MS Office Excel to intermediate level (pivot tables and lookups).
Please share a CV with matt@cactussearch.co.uk.
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