The post holder will provide a high-quality support service within the Endoscopy Department for both admin teams (bookings/reception teams), across the Trust. The successful candidate will need to communicate effectively with patients, their relatives, the general public, and a wide range of multi-professional staff, both internal and external to the Trust. A versatile approach is essential, and the ability to manage a large number of different tasks simultaneously is a prerequisite for this post.
The Endoscopy Support Officer is responsible for ensuring the correct and timely input of patient information onto the Patient Administration System (PAS), observing the rules of 'real-time data entry'. All aspects of this role should be carried out in line with Trust Policies and Procedures on data collection and confidentiality.
The Endoscopy Unit has five procedure rooms to carry out a wide range of endoscopy procedures. The Endoscopy Office and department is a very busy specialty responsible for the validation and management of patient waiting lists for Endoscopic procedures within HDFT, including patients waiting for inpatient procedures, outpatient procedures, and surveillance, and also providing cover for reception/retrieval of patient medical records.
The administrative office supports the work of the clinicians and nursing staff within the department, working closely with all members of the multi-disciplinary team and other departments.
At Harrogate and District NHS Foundation Trust, we provide outstanding care to both our patients and our staff. We support staff through benefits, health and wellbeing initiatives, and opportunities for personal and professional development.
* An inclusive and supportive culture: our Trust encourages staff to bring their whole selves to work, and active Staff Networks identify areas for improvement.
* Staff Recognition: as well as regular appraisals, we recognise staff with our Making a Difference, Team of the Month Awards & Colleague Recognition Awards.
* Employee Support and Wellbeing: we have a comprehensive Employee Assistance Programme, counselling service, and fast-track physiotherapy service for employees.
* Staff Benefits: We have a range of staff benefits and schemes to support staff health, engagement, wellbeing, and inclusion.
For further details or informal visits, contact:
Name: Andy Whitehead
Job title: Endoscopy Scheduling and Audit Manager
Email address: andrew.whitehead7@nhs.net
Telephone number: 01423 553333
Harrogate District Hospital
Harrogate
North Yorkshire
HG2 7SX
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