Business Unit: Business Operations and Change Career Direction : Digitising our future Role Focus: Technical Analysis, Peer Group: Team Leaders and Analysts (B) Salary range: £28,800 - £43,200 per annum Location: UK Hybrid Chester/North West Contract type : Secondment 12 months To check eligibility to apply for a secondment, read our Secondment & Acting Up Guidance (p6) Get out of your comfort zone. Live a life more Virgin. Our Team Our Credit Card team are well on their way to achieving their ambition to disrupt the market - smashing targets, winning industry awards and successfully building a credit card business, but we’re not done yet. We have big growth plans and we can’t do this without a truly awesome team of talented people to make it happen. We are looking for a Business Operations Analyst to join our team on a 12 month secondment role to support/lead on control, assurance and audit tasks. This role is delightfully surprising and rewarding, and we are looking for you to bolster our existing brilliant team in Chester and the North West with demonstrable experience of high attention to detail, focused on controls and assurance activities. If you think you can bring something to the role and have experience of helping businesses complete assurance activities using systems and process solutions, we’d love to hear from you Experience in completing audits / testing processes in the credit card industry would also be a great advantage. Come and be part of a team that’s building something special. What you’ll be doing Working with Credit card customers on TS2 Work daily BAU processes using excel and updating customer accounts on TS2. Work inbox answering queries and logging and distributing work requests. Complete daily and monthly reports. Complete Self Audits on Business Operation processes Complete self-audits on Fulfilment processes and fulfilment items. Complete testing and assurance on TS2 configuration. Create and write new test scripts for auditing bus ops processes and the credit card core platform. Complete GDPR reviews. We need you to have Genuine enthusiasm to work within the Business Operations team in Unsecured Lending to achieve collective goals in a timely way Pro-active at problem solving Communication - You’ll be expected to communicate at all levels. PC skills (Microsoft Word, Excel, Power Point and Outlook). Must be confident using excel. A flexible and positive working approach to suit customer needs and business demands. It’s a bonus if you have but not essential System knowledge of TS2 Financial services experience. Knowledge of banking products. Project/change management tools & methodologies. Experience of testing. Auditing and reconciliation experience. Be yourself at Virgin Money Our purpose is to make people happier about money, this means seeing and feeling the world as our customers do by creating a workforce that reflects the rich diversity of our customers and communities. We’re committed to creating an inclusive culture where colleagues feel safe and inspired to contribute, speak up and be heard. As a Disability Confident Leader, we’ll interview candidates with a disability who meet the minimum requirements for the role they applied to. If you need any reasonable adjustments or support making your application, contact our Talent Acquisition team careersvirginmoney.com Points to Note: It’s a good idea to let your current people leader know if you are going to apply for an internal role, so they can support your application, we always recommend you share your plans with them. If you’re interested in this opportunity, we recommend that you get in touch with Gail MacLaren gail.maclarenvirginmoney.com who’ll be able to tell you all about the role which will help you make a great application. Now the legal bit Please note that some of our legacy contracts are non-flexible therefore, if you move to a new role or make a change to your existing terms, you’ll move onto our standard flexible contract, 8am - 8pm. If you successfully secure a new role, the salary and notice period you'll be offered will be in line with our reward and policy guidance. Not sure what this would mean for you, and want to know more? Contact Talent Acquisition, careersvirginmoney.com or feel free to start a conversation with HaRi our new HR Virtual Agent on MS Teams to help with your questions. Advertised: 21 Jan 2025 GMT Standard Time Applications close: 27 Jan 2025 GMT Standard Time