We are a compassionate and professional domiciliary care company dedicated to providing high-quality care and support to individuals in their own homes. Our team is committed to enhancing the lives of our clients while maintaining a strong foundation of operational excellence. We are looking for a Care Coordinator Assistant to join our team and play a vital role in ensuring the smooth running of our office.
About The Role
Role Overview:
The Care Coordinator Assistant will provide comprehensive administrative support to the office team, ensuring the efficient operation of the day-to-day activities. You will play a key role in managing documentation, supporting with the coordination of schedules, and acting as the first point of contact for clients, caregivers, and other stakeholders.
Key Responsibilities:
1. General Administration:
* Answer and direct phone calls, emails, and inquiries.
* Maintain accurate and up-to-date records, including client and staff files.
* Prepare, organise, and distribute documents, reports, and correspondence.
1. Scheduling and Coordination:
* Assist in scheduling client visits and staff rotas.
* Ensure all changes to schedules are promptly communicated to caregivers and clients.
* Monitor and manage staff availability, leave requests, and sickness records.
2. Compliance and Documentation:
* Ensure all client care plans and documentation are complete and compliant with company policies and regulatory standards.
* Assist with audits and inspections.
3. Customer Service:
* Provide a friendly and professional first point of contact for clients and visitors.
* Handle queries and concerns with sensitivity and efficiency.
* Follow up on client feedback to ensure satisfaction.
4. Office Management:
* Order and maintain office supplies.
* Manage incoming and outgoing mail.
* Support management in organising meetings and events.
Key Skills and Competencies:
* Strong organisational and time management skills.
* Excellent written and verbal communication abilities.
* Proficiency in Microsoft Office (Word, Excel, Outlook).
* Ability to multitask and prioritise workload effectively.
* Attention to detail and accuracy.
* Professional and approachable demeanour.
Requirements:
* Previous administrative experience, preferably in a healthcare or domiciliary care setting.
* Knowledge of the domiciliary care sector and related regulations is an advantage.
* A proactive attitude and ability to work independently.
* Eligibility to work in the UK (or relevant country).
What We Offer:
* Competitive salary and benefits.
* Opportunities for career growth and professional development.
* A supportive and inclusive work environment.
* The chance to make a meaningful impact in the lives of others.
Closing Date: 4th April 2025
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