Are you passionate about Customer Service? Driven to ensure Customer Satisfaction? Driven by sales? Then we have a brilliant opportunity to join our Customer Engagement Team at our Head Office in Nuneaton. Our Customer Engagement Centre Advisors are the hidden heroes ensuring our customers are truly satisfied whether following an in-store purchase, online checkout or general query about a product or service we offer. You'll handle inbound calls, email queries along with our messaging service responding in a timely and professional manner, resolving any issues, and completing sales orders whilst maintaining high levels of customer service and being a brand ambassador for Holland and Barrett.
Key Responsibilities:
* Handle inbound calls and email queries professionally.
* Resolve customer issues and complete sales orders.
* Maintain high levels of customer service.
* Act as a brand ambassador for Holland and Barrett.
Minimum Requirements:
* Patience and the ability to remain calm in stressful situations.
* Strong customer service and sales experience with the ability to upsell.
* Passionate about getting things right for our customers with a first-contact resolution.
* Able to remain calm in pressurised circumstances.
* Demonstrate resilience and cope with difficult situations.
* Strong customer understanding, empathy, and intuition.
* Good verbal, written, and listening communication skills.
* Have a passion for business/performance improvement.
* Ability to negotiate and influence others.
* Knowledge of Excel - Desirable.
Our Benefits:
* H&B Employee Discount - 25%
* Pension company contribution.
* Exclusive benefits, free advice, and savings from a range of retailers and providers.
* And many more!
We're passionate about helping every colleague thrive across all dimensions of wellbeing, and we're committed to having a diverse and inclusive workplace. In line with our EPIC values (Expertise, Pioneering, Inclusive, Caring), we embrace and actively celebrate all our colleagues' unique and varying experiences, backgrounds, identities, and cultures - I am me, we are H&B.
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