Social network you want to login/join with:
Jaguar Land Rover Service Centre Ascot is looking to recruit an experienced and successful Service Reception Manager to oversee the department.
Reporting to the Aftersales Manager, your primary focus will be to ensure our customers receive excellent levels of service, in line with brand expectations.
About You
This position would suit someone already in an Assistant Service Manager position, Reception Supervisor role, or a very proactive and enthusiastic Senior Service Advisor looking for their next career step. Please note, Jaguar Land Rover brand experience is preferred for this role.
The role requires someone passionate about delivering excellent customer service, capable of mentoring and coaching their team daily, and proactive in anticipating the needs and demands of customers.
You will need to be a leader of people and an ambassador for the brand and dealer group. Experience in engaging and building the capability of your team to be proactive daily; placing the customer at the heart of everything you do in this rapidly growing department. Outstanding communication skills are essential, as you and your team are the bridge between the customer and the service department. A proven track record in customer experience and satisfaction measures is also required.
Candidates should demonstrate a stable career path, a 'can do' attitude, and willingness to work shoulder to shoulder with their team.
Why Sytner?
Sytner Group offers an industry-leading benefits package.
We are passionate about continuous improvement and creating an environment where everyone feels valued, appreciated, and able to reach their full potential.
* Enhanced Holiday Entitlement – days including bank holidays
* Industry-leading Maternity, Paternity, and Adoption Pay
* Recognition of Long Service every year
* Discounted Car Schemes
* High Street Discounts
* Discounted Gym memberships
* Cycle to work scheme
* One day a year paid voluntary/community work
At Sytner, our values and behaviors are important. We foster a working environment where every individual's contribution is valued, supporting colleagues to thrive and reach their potential.
We are committed to diversity and inclusion and welcome applications from individuals regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion, or belief.
As part of our commitment, you can request adjustments to the interview and recruitment process.
#J-18808-Ljbffr