Job Title: Administration Assistant Responsible to: Drs Whittle, Dr Fairhead, Dr W Yousaf, Dr F Yousaf and the Practice Manager Job Summary: We are seeking a dedicated and detail-oriented clinic administrator to support with managing our recall system. This includes processing invitations for chronic disease reviews. Provide general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone Duties As required, accurately clinically coding data on the clinical system into the patient record including invitation recalls. SNOMED coding information as instructed and requested (recall system). Maintain accurate patient records and ensure compliance with health regulations. Developing and running searches in EMIS Web Managing recall systems including chronic disease reviews Ensure total familiarity with all appointment systems Calculating the number of patients eligible for annual reviews/monitoring and determining the amount of invitations which need to be sent for example, diabetic annual reviews Using PATCHS to send invitations to patients for example, asthma reviews Developing and amending invitation letters to be posted to patients home address Address patient inquiries and concerns with professionalism and empathy. Photocopying documentation as required Inputting data into patients healthcare records as necessary Maintaining a clean, tidy, effective working area at all times Working in collaboration with the nursing team attend regular meetings to discuss performance on targets including QOF Working closely with management team to review performance on contractual KPIs including Quality Contract, QOF etc Supporting all clinical staff with general administrative tasks as requested To have a thorough knowledge of all Practice procedures.