Job Description
A National and successful planned and reactive maintenance contractor with over 40 branches around the UK are seeking two knowledge and tenacious Branch Manager's in Warrington for the North West and Leeds for the North East.\nThe core responsibility of the Branch Operations Manager is to ensure that all operational aspects of the delivery of projects within their branch are managed, delivered and controlled whilst enforce compliance their health and safety policy and procedure ensuring a safe working environment for employees.\nIt is your responsibility to create a high performing team to grow the branch in line with company expectations and to facilitate growth.\nProject Management\nWorking closely with the Branch Commercial Manager for effective and safe delivery. All new projects should have a management team assigned.\nEstablish a master resource programme within the branch to ensure that contracted obligations are satisfied.\nOversee and manage projects from initiation to completion, including the management of Operation Managers, Contract Managers, Operatives and Scheduling team and Admin Manager.\nCoordinate with clients, subcontractors, and internal teams to ensure project objectives are met within budget and schedule constraints.\nEnsure all operational staff have the relevant experience and ability to deliver allocated projects including health and safety requirements relevant to job role and take a proactive approach to implementation of health and safety plans and safe systems of work.\nEnsure Operations Managers are endorsing the health and safety policy and procedures at all times.\nDevelop project plans, schedules, and programs of work, and monitor progress against key milestones. Supporting Contracts Team on complex requirements of individual contracts such as share IT, sustainability and community commitments, scaffold designs and the like.\nCooperate openly with any accident investigation and reporting timescales.\nDevelop the supply chain and foster relationships to support mobilisation and contract delivery.\nValuation and Cash Collection\nClosely working with the Branch Commercial Manager to manage cash collection, protecting the company’s financial performance, cash flow and debt.
This includes invoicing disciplines within branch to achieve debtor day targets and manage cash flow.\nSignposting operational concerns that will impact the commercial performance of individual projects.\nReporting and Documentation\nAssist the Operations Director and Regional Operations Manager in collating an annual forecast in keeping with our objectives to create opportunities for our teams to develop.\nPrepare comprehensive reports, presentations, and documentation summarising operational findings, analysis, and recommendations.\nRegularly check and audit purchases, time sheets and the like to deter fraudulent activity.\nImplement an inspection regime to review the quality, environmental and health and safety standards on site.\nSupport the branch in the production of reports.\nEnsure accurate and timely reporting to stakeholders, including clients, management, and regulatory authorities.\nReview monthly CVR submissions with key staff.\nIdentification of areas to be reviewed, improved and implementation of improvement plans giving rise to operational risk as required to maximise profitable delivery.\nTeam Leadership and Development\nWork with the Commercial Operations Manager to provide leadership and guidance to all branch staff.\nProvide leadership and guidance to operational teams, including assigning tasks and fostering a collaborative work environment.\nMentor junior staff and managers and provide training opportunities to support their growth and advancement.\nLiaise with the Training Team to ensure a well-functioning programme of mandatory development training is implemented. To ensure that our staff are competent to carry out their duties.\nLead recruitment, induction and performance management and development of branch and contract delivery staff.\nPositively endorse the Health and Safety culture and values and maintain a close relationship with our Health and Safety Team on performance and audits, responding timorously to any non-compliance. Ensure all contracts staff are trained in aspects of health and safety relevant to their job role.\nLiaise with Regional Managers on the necessary contract practices in order to assist in improving branch performance and mitigate all risks.\nBranch Growth\nHave a full understanding of the company key beliefs, process and operating system to allow you to manage branch commercial operations effectively.\nDevelop and maintain strong relationships with clients to help retain existing contracts and lead to new opportunities with these clients.\nCultivate strong relationships with clients to understand their needs and expectations and ensure satisfaction with services.\nCo-ordinate and monitor quotations at branch level to ensure submissions are commercially viable and represent competitive bids.\nCommunication with Central/Regional Commercial and Estimating function to ensure correct commercial decisions are taken within the branch network, contribute to pre-tender submissions and define tender priority.\nWork with Regional and National teams to ensure all core services can be delivered across the branch network within your region: this should include Painting, Roofing, Flooring, Passive and Fire Protection, Multi-Disciplinary Fabric Upgrades, Retrofit and Energy Services and Response Maintenance.Work with Regional and National teams to ensure contracts with a high proportion of self-delivery remain a priority, to ensure our competitive edge and growth in line with strategy.\nWork with Business Development Manager to identify new business opportunities in line with company strategy.
Manage Operational resource to support the pricing, evaluation and tender submission process.\nEnsure that we fully understand the local and regional market in which we operate.\nStay updated on relevant regulations, codes, and standards governing contract delivery and operational activity.\nEnsure compliance with legal and regulatory requirements throughout the project life cycle.\nImplement quality control measures to ensure accuracy and reliability of operational data.\nConduct thorough reviews of surveying reports and deliverables to verify compliance with industry standards and client requirements.\nAdditional Responsibilities\nManage the weekly meetings, driving efficiency and promoting best practice in terms of labour management and best practice. Implement weekly labour plans across all contracts to review and redeploy resources when required to meet programmes of work.\nLead the mobilisation strategy and setup of new projects. Ensure that the mobilization plan is followed and implemented.\nExercise best judgement to protect the business from financial or other loss.\nIdentify and assist in improving operational performance on specific projects.\nCommunicating with the Regional Managers/Branch Managers and others on contract practices to improve operational performance.\nLiaise with the Community Engagement Team to ensure resident or customer care needs are considered.\nLiaise with IT and Digital team to understand and undertake required training in our Core Dynamics Central IT system and other software pertaining to your role.
Applications which come under your remit may include Dynamics, Evision, Qlik Reporting dashboard and SharePoint. This is not an exhaustive list and is dependent on workstreams and client portfolio within your region(s).\nResponsible for ensuring commercial staff are fully conversant with our ICT system and have had the required training and assistance needed to allow them to carry out their specified day-to-day tasks.\nWorking with Regional Managers to meet and exceeding forecasts for secured turnover.\nWhere responsible for directly managing the delivery of a project OM to adopt the responsibility of Contracts Manager.\nRegulatory Compliance, Control and Assurance.\nQUALIFICATIONS\nGCSE grade C or above in 4 subjects including Maths and English or a C&G Advanced/Craft certificate and NVQ L2/3, HNC in Construction, or equivalent.\nSMSTS Award.\nCMI L3 Award, Principles of Management & Leadership.\nPitman Excel – Intermediate User.\nCSCS card – Supervisor / Manager / Professionally qualified person.\nCompletion of iHasco defined mandatory training module\nSalary £60,000 – £75,000 Per annum\nCar allowance £6,500 a year or company car\nBranch bonus payable 5% - 30% of the persons salary based on performance.\nMust have good experience in this kind of role prior.\nMust be able to manage a large team\nNeed to have a good understanding over planned, project work.\nExperience in the social housing industry NOT CONSTRUCTION\nAttitude to drive a team.\nMust have a good commercial understanding of H&S