We are looking for a team player with good communication and organisational skills, who is flexible in their approach to work. The post holder will: Have overall responsibility for the day-to-day co-ordination and delivery of the SCC operating protocol. This includes compliance against the national spec and localised system SOP(s) as per ICB / MLCSU governance. Chair routine system calls with ICS provider representatives and have devolved authority from ICB to initiate contact with providers as necessary. Ensures that all providers and SCC teams are maintaining contemporaneous notes and that objectives are SMART-based, accountable and delivered (or non-delivered by exception). Visible point of contact for SCC Room Operators to escalate any real-time or emergent risks or concerns. The SCC Operational Manager will interpret any quantifiable or considered risk analysis and decide on a recourse to the most appropriate action to maintain patient safety. Tactical system management of provider critical incidents and accountable to the ICB SRO or the DOC who will enact strategic system management on behalf of the ICB. Establish lines of communication with ICS providers ensuring seamless escalation as per OPEL 4 Framework or other surge protocol. Can devolve point of contact to SCC as required which includes preparing and facilitating handover to the DOC. Be responsible for the running of the System Control Centre Be responsible for building a combination of subject matter expertise and operational skill to enhance effective service delivery. Be responsible for implementing all national and local guidance and ensuring system assurance is established through clear actions and pre-set targets Support the wider urgent care team to deliver against national and local priorities as set out in the NHS E policy to improve and transform urgent and emergency care for the population of LSC, driving better outcomes, improved operational performance and value or money in planning and commissioning. Be required to work five days across the seven-day period, covering 08:00-20:00 or 18:00 as a part of a rota. Work closely with a range of managers and directors for system delivery to balance risk across the system in times of escalation If you require any further details regarding this vacancy please contact: Simon Raffaelli (simon.raffaelli@nhs.net) or Mark Gibson (mark.gibson16@nhs.net) on 01772 952363