About People’s Partnership:
At the heart of our not-for-profit organisation is a commitment and a motivation to make the future-saving experience a simple one for our members. We champion fairness and simplicity, not profit-chasing. Imagine a financial adventure where everyone's a winner, fueled by our exceptional service and brought to life by the fantastic individuals who work for us. We're a diverse employer with a flexible, hybrid working approach, ensuring everyone gets the opportunity to come to work and be the best version of themselves.
What you'll be doing:
As a People Shared Services Manager you will be responsible for delivering a first-class people service for our colleagues through the leadership of the People Shared Services team and management of external suppliers.
* Leads the day-to-day People Shared Service operation ensuring the People Shared Services team maintain high levels of internal customer service, keeping our colleagues at the centre of the delivery.
* Ensures all services are delivered in line with agreed policies, procedures and within our internal service level agreements.
* Promptly investigates escalated shared services cases to bring to fast resolution.
* Evidences performance of the team and service through defined metrics and proactively identifies and implements opportunities to continuously improve the colleague experience and efficiency of People Shared Services.
* Owns and maintains the People Governance Framework, working with process owners to ensure People processes, policies, accountabilities, and controls are fully documented and up to date.
What we’re looking for:
* Previous HR and/ or Payroll systems experience.
* Analytical and problem-solving skills.
* Detail-oriented.
* Continuous improvement mindset.
* Payroll management experience.
What you can expect from us:
* Generous pension contributions with an employer contribution of up to 14%
* Real living wage
* 25 days starting annual leave allowance (rising with service) plus your birthday off
* Onsite Parking (in Crawley offices)
* Income protection, critical illness cover & death in service insurance
* Work from abroad policy for all levels
* Employee healthcare
* Parental and adoption leave
* Learning & development opportunities, paid for professional qualifications and study support
* Travel season ticket loans
* Subsidised restaurant in our Crawley office
* Volunteering days and charity payroll giving
* Onsite gym
* Ride-to-Work scheme
* Social clubs and events
You can learn more about how we support our employees on our website
Disability Statement
People's Partnership is an equal opportunities employer. We believe everyone has the right to be treated fairly, with dignity and respect. We are committed to treating all our people (and all who apply for a role at People's Partnership) equally and enabling them to perform at their best and demonstrate what they have to offer. We are a disability committed employer, please let us know if you need any reasonable adjustments made to our recruitment process (application, selection assessments where relevant, and interview) to enable you to show us the best “you