Admin Officer - Document Handler
Job Description
Location: Hemel Hempstead HP2 7HQ
Office Based
Hourly rate: £13.85
Working Days/Hours: 37 hrs per week 9-5 but may be asked to work between the hours of 8am and 10pm to align with the suppliers (shift would be 7hrs 24mins daily)
Brook Street in partnership with the Home Office has a fantastic opportunity to join their team as a document handler.
Experience Needed/desired:
* Proven oral and written communication skills
* Ability to work at pace with a high degree of accuracy
* Ability to analyse information using this to make informed decisions whilst adhering to policies and procedures
* Work well with others and can build good working relationships
Desirable skills and experience:
* Coaching skills
* Flexible and versatile, embracing change
* Ownership for decisions and accountability for deliverables
Duties/Responsibilities:
* Support and process the validation of documents in line with HMPO policy and procedures, working at pace to meet referral volumes while maintaining quality.
* Training will be provided on site with minimal travel required.
* This role requires 100% office attendance due to the role and size of the estate.
* Provide continuous support and coaching to supplier staff to build and develop their validation skills, interpreting HMPO resources and identifying gaps in knowledge.
* Direct supplier staff to refer cases for consideration by a civil servant when decisions are required or access to government resources is needed.
* Focus on processing referrals to the required performance and quality standard.
* Adapt to change and work flexibly to improve customer service and public protection.
* Build skills and knowledge to make accurate decisions, undertaking additional checks as required to identify potentially fraudulent documents.
* Refer applications with recommendations where concerns about document authenticity arise.
* Escalate cases in line with guidance and policy where forgery concerns are identified.
Training:
4-week training period, consisting of online training course & mentoring. 1 half day (around 4 hours) from the Peterborough office will also be required.
Please note that no annual leave will be permitted during the 4 weeks of training.
Clearance level:
Basic DBS + CTC (Counter Terrorism Clearance)
Role specific requirements:
You must hold a valid passport and must have lived in the UK for longer than 5 years. A period of 6 months or longer spent outside of the UK in the last 5 years will not be accepted. This role requires security clearance that will be processed for you if successful.
Brook Street is proud to support the Armed Forces Covenant and guarantees to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.
As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.
If you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in. We are committed to engaging with you.
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