Position: Repairs Planner
Location: Kingston, KT1 3GZ
Salary: £27k to £28k
Type: Permanent position / 40 hours per week.
The Post
The Planner's main duties include dealing with residents, clients, and subcontractors, working with IT systems, managing operatives' diaries, and general typing and administration. Exceeding customer expectations and problem-solving to resolution are key priorities for this post-holder.
Main Responsibilities
1. Consistently demonstrate high levels of customer service standards and maintain professional relationships with all customers.
2. Input and update works orders on the “Service Manager” IT system and issue those works orders to operatives/subcontractors.
3. Make outbound calls to update customers on progress and complete customer satisfaction surveys.
4. Ensure operatives' diaries are updated and maintained at all times.
5. Book work on a reactive and planned basis, liaising with the client and your team.
6. Manage communications via E-mail in Microsoft Outlook, telephone, and face-to-face.
7. Work from bespoke scheduling systems, Excel, Microsoft, and Teams.
8. Manage complaint jobs and update customers frequently.
9. Maintain good communication skills with customers, clients, operatives, and other team members.
General Duties
1. Operate within the equal opportunities policy framework and implement the policy in this area of work.
2. Attend training sessions, conferences, and staff meetings in line with our commitment to Investors in People.
3. Be self-servicing in the area of administrative functions.
4. Be flexible with regard to working hours where requested (occasional evening and weekend work may be necessary).
5. Liaise with relevant staff and outside authorities/agencies as requested.
Person Specification
1. Experience of working with the public in a customer-focused environment.
2. Excellent verbal and written communication skills, telephone skills, and interpersonal skills.
3. Excellent planning, scheduling, and organizational skills.
4. Experience of working in the construction industry.
5. Experience of working at the administrator level, with a good understanding of all computer programs mentioned above.
6. Experience of managing complaints and queries.
Please apply today with your updated CV or call Leah Seber at Build Recruitment for more information.
Build Recruitment Limited acts as an Employment Business for the supply of temporary workers and an Employment Agency in relation to permanent vacancies. Build Recruitment is an equal opportunities employer.
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