To ensure the delivery of an effective and competent level of administrative support and consistently deliver a client focussed service which promotes good customer service and effective working relationships. To be responsible for managing daily administrative support in MAIS ensuring business priorities are met for example: maintaining records, minute taking, data inputting, auidts,booking of events and appointments. Typing of confidential reports/letters; which may be supplied via hard copy or minute taking, (which may contain distressing information) as requested to meet service needs. To develop ways in which key work streams are developed and manage projects within the service area. As Administrative Manager, you will be expected to use your own initiative to manage changing service needs. You will engage with other managers to ensure that the administrative support is provided to meet operational needs. To provide the day to day supervision and line management of junior staff where appropriate. The job description and person specification are an outline of the tasks, responsibilities and outcomes required of the role. The job holder will need to be flexible to carry out any other duties as may be reasonably required by their line manager. To ensure an effective contact service for the public/clients that is efficient and professional, which will include managing staff resources to ensure effective cover. Promote the image of the organisation and services by ensuring that all information and communication is up to date and suitably presented. Take responsibility for ensuring that internal and external communication systems are fit for purpose. Ensure that all complaints, compliments, concerns, comments and suggestions are appropriately recorded, and where possible resolved within level of role or escalated appropriately. Respond to telephone, email and written queries on behalf of the service area including call handling where appropriate. Manage appointments, meetings and events on behalf of the service, making bookings where necessary and ensuring all equipment and documentation is available. To produce agendas and minutes for high level and confidential meetings, transcribing and distributing as necessary. Analyse data to enable managers to monitor budgets and performance in relation to business support function. Collate information, prepare reports and presentations pertaining to the service area at the request of the service manager. Produce information for service area users with support of service managers. Ensure that the corporate support function complies with all PCH policies and procedures including Data Protection, confidentiality, Health and Safety, security and safeguarding. Be proactive and contribute ideas for improvement in the way the service is delivered. Able to work on own initiative, prioritising work within defined policies and procedures to set timescales. Manage specific projects as requested by the service manager and provide updates on progress. Co-ordinate Health and Safety within the service area, reporting faults and ensuring that work is undertaken. Ensure that fire safety policies are adhered to within the service area. Organise data collection to support research and development.