Planner Location: MILLENNIUM HOUSE,MANCHESTER,M34 2GP Working Hours: 40 per week (Start Time 8am) Mon - Fri Pay Rate: £13.47 - £17.46 per hour The Planner is responsible for effectively planning and coordinating the daily workload of field engineers to meet service level agreements (SLAs). Key Responsibilities: Allocate and schedule work for engineers based on SLAs and priority levels. Monitor job progress and reallocate resources as needed to meet deadlines and performance targets. Act as the main point of contact for engineers on the road, providing job details, updates, and support. Resolve scheduling conflicts and respond promptly to unexpected changes or emergencies. Identify and arrange the necessary materials and parts for each job. Assist in obtaining and preparing quotations for clients where required. Organise access arrangements, permits, and specialist equipment for site visits. Ensure all RAMS (Risk Assessments and Method Statements) are in place and compliant for each job. Required Skills & Experience: Proven experience in a similar planning, scheduling, or coordination role. Strong organisational and time management skills. Excellent communication and interpersonal skills, with the ability to liaise effectively with engineers, suppliers, and clients. Familiarity with health and safety standards and RAMS preparation. Good IT skills, particularly with scheduling software and Excel. Ability to work under pressure and adapt to changing priorities. Desirable: Industry-specific knowledge (e.g., construction, M&E, telecoms, etc.). Knowledge of SLA frameworks and performance tracking. Experience with workforce management or job management systems