Our client is a social housing provider that provides social housing across West Yorkshire. Ccurrently they are recruiting for an experienced Housing Manager. The role is a Permanent role on a full time basis. This is a full-time role (35 hours per week) Monday - Friday offering a hybrid working approach with 2 days working from home Our client is looking for someone to lead and manage the Housing Services team, ensuring the delivery of high-quality housing management, including lettings, management of anti-social behaviour, community engagement/customer involvement, cleaning/grounds maintenance services and compliance with regulatory consumer standards. Day to day duties will include: Oversee all estate services, making sure estates are safe, clean, and well-maintained Develop and implement estate management policies and procedures Develop and implement strategies to enhance customer engagement and community participation Develop and introduce a variety of methods to increase customer feedback and mechanisms to collate the feedback received Create and maintain relationships with community groups, other partners to improve the communities that customers live in Ensure all housing services comply with relevant regulatory consumer standards and housing ombudsman complaints handling code Regularly review and update policies to reflect changes in legislation and industry standards Work with colleagues to ensure the empty home process is efficient and minimise the time a property is empty Manage relationships with Local authorities where nomination agreements are in place and support them with their statutory duties Develop and implement strategies to address and manage anti-social behaviour Ensure appropriate actions are taken in line with policies and legal requirements Manage relationships with contractors and service providers to ensure high-quality service delivery and value for money for our customers Provide leadership and direction to the Housing Services team Develop and implement departmental goals, objectives, and performance standards Lead, motivate, and manage colleagues to ensure high levels of performance and service delivery If this is something you would be interested in, please get in touch with one of the team.