Job Title: Coffee Field Service Engineer
Location: Maidenhead
Salary: Up to c£33,580 per annum + c£4,000 for working 1 in 4 weekends + vehicle + pension + other benefits.
Hours: 7am-4pm (leave at 7, home at 4)
This is an exciting opportunity to join one of the leading names within the coffee industry as we are seeking a Coffee Field Service Engineer for Maidenhead and the surrounding area.
Requirements:
* A highly motivated, well-presented individual with technical ability and an excellent understanding of equipment, coffee quality, quality standards, and procedures.
* Mechanical experience and knowledge required along with a full and fairly clean UK driving license.
Position Description:
Promote the company by responding to reactive and service call requests by working in a professional, efficient, and thorough manner for a broad range of clients ranging from high street independents to brands and organizations.
Responsibilities:
* Carry out a broad range of coffee equipment repair and preventative maintenance tasks from fault finding to diagnosis, making sure all coffee equipment is left in good working order.
* All work carried out meets the correct equipment setup as per agreed specification providing consistent coffee quality to ensure first-time fix and customer satisfaction.
* Work proactively with the central call centre, by taking day-to-day instructions, keeping them updated, so waiting customers are kept informed.
* Comply with all on-site arrival procedures, by making contact with a manager/supervisor on site to introduce yourself and seek permission to commence work on equipment.
* Adhere to Health and Safety procedures, undertaking risk assessments to ensure that it is safe to work and bring any risks to the attention of the company management.
* Complete all necessary online job sheets, time sheets, and supporting documentation as required, ensuring it is reviewed and completed prior to leaving premises, to validate client satisfaction.
* Keep in good working order all tools, equipment, and vehicles supplied by the company, reporting any faults, breakages, or equipment failures to your line manager daily.
* Provide agreed spare parts stocks via handheld unit to ensure that parts are invoiced to the customer, deducted from stock, and replenished to maintain your vehicle stock inventory.
Knowledge, Skills & Experience:
* A confident individual with a passion for customer service.
* Excellent understanding of coffee quality and associated equipment.
* Demonstrates strong problem-solving skills with an electrical mechanical background.
* Computer literate with a clean driving license.
* Self-motivated with a flexible approach to work, location, and hours. (Required to work 1 in 4 weekends)
Salary: Up to £33,580 (OTE). Up to £29,580 per annum + overtime for weekend work + Company Vehicle + 25 days holiday + Pension + other Company benefits.
If you feel this role to be a good match for your skills and experience, we look forward to hearing from you.
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