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Passionate people create exceptional things
Did you know that the solutions we develop are a key part of most industries? Electronics, medical research, renewable energy, food production, infrastructure and many more.
We´re everywhere! Working with us means working with the latest technologies and groundbreaking, sustainable innovations. With our inclusive and caring environment, you get the support and inspiration you need to grow.
Here, your ideas are embraced, and you never stop learning. Interested in being part of our team?
Join us on our journey for a better tomorrow.
Job Mission: Purpose:
To contribute to the profitability of the Atlas Copco Power Technique business, by technically supporting PTS teams and customers to increase parts & service sales.
Your role:
1. To provide customers with technical support for their Atlas Copco Dewatering Pumps and Lighting Towers.
2. provide customer support to resolve technical and application problems. Including the occasional on-site presence
3. Warranty Claim handling.
4. Service Bulletin Administration.
5. Support dealers with warranty claims as and when required.
6. Support service Operations Manager with work-in-progress management.
7. Provide on-site and remote support for service engineers.
8. Preparation and provision of internal and external technical service training.
9. To provide a first-class level of customer support to our customers.
10. Undertake special project work as required.
11. Attend annual product training at our factories in Spain and Italy.
To succeed, you will need:
12. Excellent technical knowledge of dewatering Pumps.
13. Proven experience in Customer Support.
14. You are self-motivated, well organised and able to work individually and as part of a team.
15. Excellent interpersonal skills.
16. Good standard of presentation skills.
17. PC literate, web experienced.
18. Essential: National certificate in mechanical engineering.High-quality engineering background.Technical service experience in generators/lighting towers/pumps/ESS Systems.Prepared to travel throughout the UK and Ireland.
19. Desirable: Good basic knowledge of Light Towers, Battery energy solutions, and Diesel Generators.Apprentice trained- Knowledge of Atlas Copco systems.Product & service knowledge of lighting towers & centrifugal/piston pumps.Travel overseas for training.
In return, we can offer you:
20. A satisfying career – we are passionate about the development & progression of our employees and have high goals regarding equal opportunities and the promotion of females within our business.
21. We offer a benefits package including health insurance, paid leave, retirement benefits, free parking and an on-site gym.
22. We offer a diverse working environment that is collaborative and aims to create a workplace where you will be valued, proud, empowered, respected, developed and rewarded.
23. Your chance to be proud of contributing to leading innovative 'power' solutions.
About our company:
Atlas Copco Power Technique in the UK is made up of a small, dedicated team of outstanding employees who support our distributors and customers with our wide range of solutions. The operations within the UK are, for the most part, dedicated to sales, service and installation. Atlas Copco Power technique has its UK head office in Hemel Hempstead, Hertfordshire.
Power & Flow is a division within Atlas Copco's Power Technique business area. Guided by a forward-thinking approach to innovation, the division designs, manufactures and markets a comprehensive range of mobile and energy-efficient generators, light towers, pumps and ESS (Energy Storage Systems). These are used in a wide range of industries including construction, mining, oil and gas, and rental.
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