Job summary
Immigration Enforcement is responsible for enforcing the government�s immigration laws, tackling illegal migration, removing foreign national offenders and immigration offenders from the UK. It also aims to disrupt the organised criminal groups that exploit the vulnerable for their personal gain.�
Job description
Do you meet the key eligibility criteria?
In order to be eligible, you MUST meet ALL the following criteria.�
1. I am at least 18 years old at the time of application.
2. I am aware that this role is physically demanding, and that I have a high level of mobility and fitness to carry out this role.
3. I can undertake shift work.
4. I will be able to provide all the ID documents required to complete my pre-employment screening and security clearance.
Detention Engagement Teams (DETs) are a dynamic and responsive team, working as part of Detention, Progression and Returns Command (DPRC) to enhance the quality and frequency of engagements between Home Office and the people entering Immigration Removal Centres (IRC). You will be part of an exciting initiative within the Home Office which will be both rewarding and energising.
You will be the on-site operational lead for the team, responsible for day-to-day delivery, resolution of issues and escalation as appropriate.
You will also work with Senior Management Team colleagues to improve operational delivery of the DETs, sharing best practice across the DET network.� You�will report directly to the SEO Area Manager.
Please note that due to the nature of the role only full-time shift working patterns are on offer. Please consider this when applying.
Please also note that you will be expected to be vetted at enhanced Disclosure and Barring Service (DBS) checks and undertake SPEARS training.�
Person specification
Responsibilities
Duties include but are not limited to:
5. Managing and supporting the Engagement Officers, dealing with higher level issues and escalations connected to the wider business.
6. Leading by example in promoting visibility, both within the administrative and residential working areas.
7. Carrying out quarterly assurance checks on engagements undertaken within your respective hierarchy.
8. Working closely with the local service provider to ensure that their welfare team are responding and acting to resolve any areas of concerns of people in Immigration Detention.
9. Overseeing the operational management of DETs, monitoring contact across multiple routes (face to face, email, telephone and post) ensuring that all contacts are dealt with, enabling business critical Service Level Agreements to be met.
10. Undertaking proactive workforce management ensuring optimal deployment of resources across business hours, escalating associated issues, exercising effective financial control in managing resources, ensuring propriety, compliance and value for money.
11. Overseeing the delivery of DET functions with quality, timeliness and attention to detail, providing guidance and support to your team relating to sometimes complex Immigration Enforcement policy and procedural issues involving those in Immigration Detention.
12. Leading, managing and reporting on staff performance for those in the assigned management line, addressing any staff development needs, managing attendance and sickness related absence in line with current policies and procedures.
13. Assisting in the management of business support functions within the area, including IT support, health and safety, business continuity and risk, security and communications, conducting team briefings on all issues concerning the service and wider Immigration Enforcement.
14. Ensuring that the required Management Information relating to interactions is available, accurate and supplied to the DPRC management in a timely fashion.
15. Maintaining effective working relationships with wider IE operational teams, local service providers and importantly, working closely with other on-site Home Office Teams to provide constructive contribution to their responsibility in monitoring service provider performance.
Essential criteria
You must be able to demonstrate:
16. The ability to lead an operational team.
17. Strong leadership skills, both personal and corporate in a fast-changing environment.
18. Experience of working in partnership and collaboratively across teams and with external organisations at a senior level.
19. Experience of engaging and building trust with stakeholders to generate commitment to goals.
Desirable criteria
20. Immigration detention knowledge.
Behaviours
We'll assess you against these behaviours during the selection process:
21. Making Effective Decisions
22. Changing and Improving
23. Leadership
24. Working Together
We only ask for evidence of these behaviours on your application form:
25. Making Effective Decisions
Benefits
26. Learning and development tailored to your role
27. An environment with flexible working options
28. A culture encouraging inclusion and diversity
29. A with an average employer contribution of 27%