We are delighted to be working alongside our long-term client on an exclusive agency arrangement as they seek to recruit an additional Customer Services Advisor (shift-work) to join their friendly and busy teams close to Burgess Hill.
Customer Service Advisor - Shift Work
Full Time Permanent Role
42 hours per week on a 4 days on, 4 days off basis - 12 hour shift. Shifts available - (Apply online only) or (Apply online only)
Salary: £29,200 plus very good company benefits. Additional bonus paid of £3,000 after two years of continuous service.
This is a superb opportunity to join a very established and well-known organisation. Due to workplace location, it is essential to be a driver and have your own transport.
The Role:
The job involves taking calls for assistance, advising customers of progress, and keeping all parties informed. The CSA position provides the vital link between motoring organisations, roadside staff, and the customer/motorist.
Duties of the Position Include:
1. Receiving calls for assistance via electronic data transfer, fax, and telephone.
2. Recording all details taken from customers on the computer database.
3. Communicating with all staff via radio, telephone, fax, and mobile data.
4. Monitoring progress of all work and keeping all parties updated.
5. Updating computer job records with details of each job as operatives arrive and complete tasks.
6. Providing customers with quotations for both roadside and workshop services.
7. Receiving and verifying payment for work via cash, cheque, and credit card.
8. Carrying out invoicing of company work to motoring organisations.
9. Updating both computer and paper records as necessary.
Competencies Required:
We are looking for an enthusiastic and self-motivated professional with the following qualities:
1. Excellent planning and memory - you will be monitoring a number of incidents at any one time and your decisions directly affect both quality of service and company profitability.
2. Team skills - you will need to work with a small team of people within the control room, and good communication is essential.
3. Customer skills - an excellent telephone manner and the ability to reassure customers.
Shift Pattern:
Four days on, Four days off, 12 Hour working shift time. Shifts available - (Apply online only) or (Apply online only).
Salary Package:
Based on 42 hours per week. Overtime days standard hourly rate, nights and weekends £18.00 per hour.
If you enjoy working shifts, like having a lot of free time, and have a great customer service/phone manner, then this is the ideal role for you. Apply today for immediate consideration.
Wild Recruitment Ltd T/A First Recruitment Services is acting as an employment agency on behalf of this vacancy.
Job Info
Job Title: Customer Service Advisor - Shift Work
Company: CV-Library
Location: Worthing, West Sussex
Posted: Dec 2nd 2024
Closes: Jan 2nd 2025
Sector: Customer Services
Contract: Permanent
Hours: Full Time
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