Job Description
A Field Service Engineer is home based and is assigned to a specific geographical area (East Midlands region) but may be required to support incident, change, release, and problem management activities in any area. The engineer will remain contactable via telephone and pager during working hours, including on-call hours, and will be part of the on-call rota. Security clearance to Home Office SC level and NPPV3 is required.
When attending site, the engineer must remain polite, courteous, and professional, complying with local access, health and safety, and security rules.
The role involves providing first-line support for communications equipment deployed within the Emergency Services customer base, located in control rooms and vehicles. Initially working alongside experienced staff, the engineer will eventually work independently, focusing on incident management and service restoration. The successful candidate will join a team managing communications command and control systems, infrastructure, and terminals.
Qualifications
* Ability to attain SC & NPPV3 clearance
* Experience in fault finding and fixing mobile devices
* Experience working within a Virtual Desktop Infrastructure environment
* Support role experience in a fast-paced organization
* Strong knowledge of AD, Windows desktop/server OS, WSUS, WDS, SEPM
* Experience with device rollout within strict deadlines
* Knowledge of Hyper-V, Cluster administration, Windows Server 2012/2016/2019, IP/Data Communications, Cisco routers and switches, IP Networking, and Information Security
* Customer-facing skills and a valid UK driving license
* ITIL knowledge
Personal Attributes
* Ability to work under pressure
* Professionalism and confidence
* Excellent interpersonal and communication skills
* Ability to work both technically and in customer-facing environments
* Ability to use own initiative
Additional Information
We offer an excellent benefits package, including:
* 25 days paid holiday (FTE), with buy/sell options
* 4x basic salary life assurance cover (additional options available)
* Flexible benefits to suit individual needs
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