Cyberprae Milton Keynes, England, United Kingdom
Technical Consultant
A Technical Consultant plays a critical role in the Technical Delivery team, supporting our clients with any issues they may face. This role ensures the delivery of high-quality, fast-paced break-fix resolutions, that provide stability and security for our clients.
In addition, the consultant will also support with the delivery of IT infrastructure projects across a variety of technology stacks including but not limited to networking and cloud migration projects as well as supporting on Cyber Recovery engagements. The ideal candidate will have a strong background in IT services, excellent troubleshooting skills, and a proven track record of successful project delivery.
Responsibilities
1. Technical Delivery: Ensure the delivery of high-quality services that meet or exceed client expectations.
2. Team Leadership: Support, mentor, and help to develop junior engineers.
3. Process Improvement: Identify and implement process improvements to enhance the efficiency and effectiveness of the Technical Delivery Team.
4. Project Delivery: Assist with the planning, execution, and delivery of Cyber recovery engagements and projects, ensuring they are completed at pace and within scope.
Qualifications
* A minimum of 3 years experience in IT services, with at least 1 year in a technical role delivering professional services or being a part of a project delivery team.
* Outstanding technical skills and understanding (Microsoft 365 and general IT infrastructure).
* Experience in an IT MSP service desk environment.
* Experience with project management and organisational skills.
* Excellent communication and interpersonal skills.
* Proven ability to deliver outstanding customer service.
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Information Technology
Industries
IT Services and IT Consulting
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