CAME UK | Customer Services Apprentice | Castle Donington
Are you looking to kickstart your career?
We currently have an opportunity available for a Customer Services Apprentice to join our CAME Parkare Customer Services Team, based at Castle Donington.
The supporting course will gain you a Customer Service Practitioner - Level 2 qualification.
(£15,000 per annum basic salary, with an additional £1,200 company turnover bonus per annum- applicable following the probationary period and paid quarterly.)
As a Customer Services Apprentice you will work as part of our small customer services team to carry out customer services support, sales administration and general business administration tasks, to support our own engineers and parking customers.
The qualification will require off the job hours within your working week, completed in the office and the course is remote (through Derby College), meaning you will not need to commute to the college to complete the qualification! The course length is 1 year, but may require additional time upon reaching your end point assessment.
CAME Parkare UK, who are part of the CAME Group of companies, are a wholly owned subsidiary of Parkare Group, a world leader in the design, production, installation and maintenance of both on-street and off-street parking access and revenue control systems.
We are a constantly growing, forward thinking, subsidiary of CAME that has success and ambition at its heart!
Our office in Castle Donington is friendly and vibrant, with a great team of people and culture of pulling together and sharing the success of our efforts. We enjoy working here, and it’s important that you enjoy working with us and feel part of the team.
If you like being challenged, valued and getting ‘stuck in’, you might like it here!
Day-to-day responsibilities:
* Answering all emails in a timely professional manner, including queries from customers, engineers or the general public.
* Maintain good working relationships with customers, ensuring we are providing the best possible customer care.
* Carrying out proactive calls to update customers of service status, engineer visits both reactive and preventative maintenance and close off service issues by updating the ERP accordingly.
* Assist our customers to manage their consignment stock, accurately reporting and replenishing as required.
* Preparing quotations for existing customers (e.g consumables, replacing faulty or damaged equipment, additional equipment.
* Scheduling jobs for the service engineers, ensuring the engineers location and proximity to site, are taken into consideration in line with the service level agreement terms and priority level of job.
* Parts distribution to engineers, in line with requirements to ensure that the field service team members are carrying the correct items on their van and have specific parts for job requirements.
Do you offer?
* Have the ability to communicate with all levels within the business
* Be able to work alone as well as part of a wider team
* Perform well whilst working in pressurised situations
* High level Organisation skills
* Enthusiastic attitude towards all tasks undertaken
* You take pride in doing a good job and have great attention to detail.
* Excellent verbal and written communication skills.
* You can think on your feet, and assess a range of Information clearly to arrive at a considered course of action.
* You have the ability to maintain a level and professional approach in a busy and changing environment.
* You like working with people! You enjoy building working relationships and doing your best for people
Interested?
Our office, in Castle Donington, is ideally located between Derby and Nottingham, just off the A50 and minutes from junction 24a of the M1.
You will receive a complementary company attire, company pension and 25 days annual leave with bank holidays on top, increasing with length of service.
Please use the following link for our application form, to formally apply;
https://app.smartsheet.com/b/form/03c9cd8777564bd09df1e4b68f12b915