We are thrilled to offer a fantastic opportunity for an Business Analyst - Digital to join our Digital Channels function. Involved in a wide range of change, the work is varied including - looking at our processes and how we can improve, how we can use tooling better or working on web design projects as a hybrid BA/ Service Designer. If you like variety and challenge in your role, then this will be the opportunity for you This is a hybrid role, working from home and approx. once a month in our central Leeds office (or more if you prefer) Fixed term contract 12 months About the role As BA/ Service Designer, you will Gather, analyse and agree functional and non-functional requirements for business change Conduct impact analysis, including detailed gap analysis between current and future state to consider full scope of people, processes, data and technology affected by proposed solutions Craft and visualise efficient process or service designs Strive to improve your own and the team s capabilities in business analysis & design, agile delivery and change leadership About you You ll have - Expert knowledge and experience of structured business analysis skills and techniques gained in a digital environment Good ability to translate detailed requirements and business outcomes into business, process designs and service blueprints Strong at dealing with ambiguity and navigating conflicting requirements to reach desired outcomes with a range of partners Excellent problem-solving skills and ability to articulate solutions in a business context Ability to influence a wide range of stakeholders to assist them in delivering desired business outcomes Desirable (not essential) you may have a professional BA or Service Design qualification or equivalent such as formal process design or process improvement techniques (such as LEAN, Six Sigma) and experience of agile delivery (such as creation of Epics, User Stories) About us At YBS we don t have shareholders, we have members. We care about people and that includes you. So here, you ll be respected for who you are, you ll be able to bring your whole self to work, and you ll have everything you need to build a long and rewarding career. Flexibility. We offer a range of flexible working options without unsocial hours, which can help you find a healthy work-life balance. Whether it s finishing early for an appointment or fitting your studies and hobbies in around your working hours, we can help make it work for you. We re happy to talk flexible working and you can reach out to us anytime during the recruitment process to discuss this. Development. We want you to feel challenged here. Whatever your ambitions, we re committed to helping you develop your skills and move ahead in your career journey. From day one, we ll set you up for success with a brilliant induction and full training plan, all designed to get you up to speed quickly. Inclusivity. We re passionate about creating an inclusive environment where everyone is welcome and able to be themselves. If you ll go the extra mile to help our members, you ll fit right in and feel you belong here. About our Benefits We offer lots of fantastic rewards that you can make the most of in and out of work, including: Holiday. You ll get 25 days plus Bank Holidays, as well as the option to buy up to a further 5 days. Bonus. At YBS we work collaboratively and share in our success together, so when we reach our goals were all rewarded with an on target bonus of 7% of eligible pay (with the opportunity to earn up to a maximum 15%). Pension. We know how important it is to save towards the future, that s why we ll contribute up 11% into your YBS pension. Healthcare. Health and wellbeing are an important part of life at YBS, when you join us you ll have access to a range of health benefits to suit your life including private medical insurance, dental and healthcare plans. My Benefits. When you join YBS you ll have access to our self-service benefits portal, where you can access a range of retail, hospitality and health discounts. Ready to apply? If you re excited about this role and want to be part of the YBS team, apply now to send us your application. Want more information? If you have any questions about this role, please contact Mike Peel on careersybs.co.uk