Job summary
We are seeking a full-time Practice Manager to join Ashdown Medical Group, a newly merged practice comprising Downham Family Medical Practice and Burnt Ash Surgery, serving approximately 13,500 patients. The successful candidate will be responsible for overseeing operational functions and managing stakeholder relationships.
We are looking for a dynamic and resourceful manager with strong interpersonal skills to lead the practice and support its future growth. The role requires flexibility, as the individual will need to work across both practice sites.
Main duties of the job
The role involves supporting the Partnership in strategic planning and practice management, ensuring compliance with CQC requirements and fulfilling all contractual obligations. The job holder will oversee the efficient and safe operation of the Practice, leading all aspects of its management. This includes strategic planning, human resources, finance, organisational structure and services, premises management, information technology, clinical governance, quality and performance management, as well as health and safety.
About us
Burnt Ash Surgery and Downham Family Medical Practice are local well established family practices, both located within a Health centre setting. We are committed to providing a high standard of care under the NHS and work under the Sevenfields Primary Care Network to offer access to a wide range of healthcare professionals.
Job description
Job responsibilities
Patient services: maintaining effective systems for the smooth day to day running of the Practice.
Strategic development and financial planning of the practice: ensuring opportunities for the development of the practice are maximised.
Maximising income streams and ensuring cost efficiencies for the practice
Human Resource Management, maintaining an effective overview of and ensuring compliance with HR legislation.
Leadership and management of practice staff; ensuring a cohesive, stable and well-motivated workforce.
Health and Safety, risk assessments and compliance with mandatory training.
Overseeing day to day compliance with GDPR.
Ensuring Care Quality Commission compliance.
Ensuring all staff have the appropriate level of training to enable them to carry out their individual roles and responsibilities effectively.
Managing contracts for services, ensuring the practice is compliant with health and safety/fire regulations.
Coordinating the reviewing and updating of all practice policies and procedures.
Leading change and continuous improvement initiatives; coordinating all projects within the practice.
Supporting the team to reach QOF targets.
Ensuring the practice maintains compliance with its NHS contractual obligations.
The management of the premises, including health and safety aspects such as risk assessments and mandatory training.
Managing the practice IT system, delegating staff to act as administrators.Ensuring compliance with IT security and IG.
Planning and monitoring income and cash flow to ensure income is maximised.
Act as the primary point of contact for NHS(E), ICB, community services, suppliers and other external stakeholders.
This job description reflects the current circumstances and may be revised and updated as service needs evolve. Any changes will be discussed with the role holder and/or reviewed during their annual appraisal.
Person Specification
Experience
Essential
1. General Practice experience
2. Excellent written and oral communication
3. Proficient in the use of IT systems- EMIS web, Microsoft Office
4. Experience of performance management, including appraisal writing, staff development
5. Effective time management - Planning & Organising
6. Ability to develop, implement and embed policy and procedure
7. Experience of working in a management role in a healthcare setting
8. Financial management experience
9. Confident and assertive
10. Excellent leadership skills
11. Effective time management (planning and organizing)
12. Ability to work in a busy environment and to prioritise, delegate and work to tight deadlines
Qualifications
Essential
13. GCSE Grade A-C in Maths and English, or equivalent
Desirable
14. Educated to degree level in healthcare or business
15. Leadership and / or Management Qualification
16. AMSPAR Qualification
Knowledge, skills and abilities
Essential
17. Excellent leadership skills
18. Ability to negotiate and influence
19. Good diplomacy and assertiveness skills
20. Effective time management with ability to work to tight deadlines
21. Ability to work as a team member and autonomously
22. Good interpersonal skills
23. Problem solving & analytical skills
Desirable
24. Knowledge of Primary Care Networks