Job summary Barnet Hospital 37.5 Hours per week (7.5-hour shifts, Monday to Friday - you may be required to work some weekends/Bank Holiday - working within a rota) We are looking for someone to work as a ward administrator, within a busy clinical area at Barnet Hospital. You would be responsible for providing a front-line reception service to the ward by delivering a high standard of customer care to a wide range of client groups including: the ward's multi-disciplinary team, patients, relatives and their carers. To fit the needs of this role you would need to be able to:o Learn systems and processes effectivelyo Work as part of a team within a busy and complex environmento Problem solve, and prioritise multiple competing demands (e.g. ensuring that all patient admissions, discharges and attendances are recorded accurately)o Play a proactive role in collecting, investigating, verifying and recording a high standard of patient demographic and treatment datao Work flexibly within a rota to meet the needs of the service: e.g. the rota may require you to work 7.5 hour per shift as a 08:00 -16:00 you may be required to work weekends and Bank Holidays. Main duties of the job To provide a front of house reception service for patients or relatives arriving on the ward/unit, welcoming all visitors and directing as appropriate. Answering telephones, ensuring bed boards are up to date, transport bookings, to provide weekly and monthly ward activity figures, to provide a confidential and high standard general administrative support to the ward/unit, to ensure that all patient admissions, discharges and attendances are recorded accurately on Cerner or the relevant electronic system in real time, to sort out incoming/outgoing post and distribute or act as necessary and any other ward clerking responsibilities. About us This is an exciting time to be working at the Royal Free London NHS Foundation one of the biggest NHS Trusts in the UK, delivering care to more than 1.6 million people a year through our three main hospitals: Barnet, Chase Farm and Royal Free. The successful candidates are required to be able to demonstrate the Trust values, the responsibilities of the job description and person specification. In particular you should have proven experience of working in a public/patient facing role and have clear and concise verbal and written communication skills. The successful candidates would also need to have the ability to use their imitative and be able to problem solve, in a busy clinical environment. Date posted 26 February 2025 Pay scheme Agenda for change Band Band 3 Salary £28,622 to £30,225 a year per annum inclusive of HCAS Contract Permanent Working pattern Full-time Reference number 391-RFL-6874080-A Job locations Barnet Hospital Wellhouse Lane, Barnet EN5 3DJ Job description Job responsibilities The ward administrator is responsible for providing a front-line reception service to the ward and for delivering a high standard of customer care to a wide range of client groups., including the ward's multi-disciplinary team, patients, relatives and their carers. The post holder must play a proactive role in collecting, investigating, verifying and recording a high standard of patient demographic and treatment data. The post holder must accurately and in a timely manner enter such information on the computerised patient information system, to ensure that the trust receives the appropriate level of income for patient activity, avoids the potential clinical risk inherent with inaccurate patient records and is compliant with national NHS targets (e.g. pm data quality and length of patient wait. The post holder must undertake effective forward planning to ensure that the administrative needs of the service are met and must carry out a range of effective administrative processes to support the delivery of high quality patient care. Job description Job responsibilities The ward administrator is responsible for providing a front-line reception service to the ward and for delivering a high standard of customer care to a wide range of client groups., including the ward's multi-disciplinary team, patients, relatives and their carers. The post holder must play a proactive role in collecting, investigating, verifying and recording a high standard of patient demographic and treatment data. The post holder must accurately and in a timely manner enter such information on the computerised patient information system, to ensure that the trust receives the appropriate level of income for patient activity, avoids the potential clinical risk inherent with inaccurate patient records and is compliant with national NHS targets (e.g. pm data quality and length of patient wait. The post holder must undertake effective forward planning to ensure that the administrative needs of the service are met and must carry out a range of effective administrative processes to support the delivery of high quality patient care. Person Specification Essential Essential Demonstrate the ability to meet the Trust Values NVQ Level 3 or Equivalent Experience with working with Cerner or similar electronic Patient Administration Systems Ability to use initiative and problem solve, in a busy clinical environment Clear concise verbal and written communication skills Good level of computer literacy skills in Microsoft Word, Excel and data bases Flexible and adaptable to the changing needs of the service Ability to manage conflict and identify where escalation to senior staff is necessary Excellent interpersonal skills with the ability to relate to people at all levels Desirable Previous work experience in a healthcare setting Prepared to learn new skills Excellent customer care skills, including ability to use judgement, tact and diplomacy Person Specification Essential Essential Demonstrate the ability to meet the Trust Values NVQ Level 3 or Equivalent Experience with working with Cerner or similar electronic Patient Administration Systems Ability to use initiative and problem solve, in a busy clinical environment Clear concise verbal and written communication skills Good level of computer literacy skills in Microsoft Word, Excel and data bases Flexible and adaptable to the changing needs of the service Ability to manage conflict and identify where escalation to senior staff is necessary Excellent interpersonal skills with the ability to relate to people at all levels Desirable Previous work experience in a healthcare setting Prepared to learn new skills Excellent customer care skills, including ability to use judgement, tact and diplomacy Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab). From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab). Additional information Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab). From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab). Employer details Employer name Royal Free London NHS Foundation Trust Address Barnet Hospital Wellhouse Lane, Barnet EN5 3DJ Employer's website https://www.royalfreelondonjobs.co.uk/ (Opens in a new tab)