Work Pattern for this role:
Week 1
Sunday 06:30-14:30
Monday: 0500-1300
Friday: 0500-1300
Week 2
Monday: 1400-2200
Tuesday: 1400-2200
Saturday: 1400-2200
Week 3:
Sunday: 1000-1800
Monday: 0500-1300
Friday: 0500-1300
Week 4
Monday: 1400-2200
Tuesday: 1400-2200
Saturday 0500-1300
Under 18 disclaimer This job role involves working early mornings and late nights and this means we can’t consider applications from anyone under the age of 18. This is to comply with the relevant health and safety legislation and to keep our colleagues safe in the workplace.
Join our team at M&S as a Customer Assistant in our Foods section, where you'll become a champion of our high-quality products, great value offers, and excellent customer service. We're seeking passionate individuals who take pride in their knowledge of M&S Food products and are excited to share it with our customers.
You'll be a brand ambassador who’s ready to recommend our newest Food products. Through remarkable service you'll make sure our customers feel truly valued every time they shop with us.
1. At M&S our customers don't wait, you’ll be ready to roll your sleeves up, work hard and go above and beyond every day.
2. Being digitally confident is essential. You'll utilise our digital tools, such as the Sparks App and our in-store devices, to enhance the customer experience and ensure they get the products they want when they need them.
3. Being a team player is crucial. You'll take responsibility for creating a great inclusive store environment, supporting and respecting your colleagues and the local community.
4. Flexibility is also vital. You should be confident to work effectively across various areas of the store, adapting to the changing demands of the retail environment seamlessly.
Are you ready for it? Take your marks and get ready to apply.
Purpose
5. Duty Manage in the absence of the next level Leader when required
6. Champion new ways of working within stores through an open mindset and positive attitude
7. Leads colleagues in delivery of task prioritising customer first
8. Plans, allocates and follows through on delivery of task to a consistent standard across the store
9. Drives on the job productivity
10. Supports colleagues through coaching and feedback
11. Uses MI to take action to drive performance
12. Helps maintain a safe and legal environment for colleagues and customers
13. Supports the delivery of an inspirational, improved and consistent visual customer journey instore which inspires our customers to shop and buy more often
Key Accountabilities
14. Delivers great standards and service by putting the customer first
15. Acts on customer feedback to deliver improvement
16. Ensures the delivery of brilliant basics
17. Coach the team to deliver excellent standards of product presentation
18. Supports the delivery of plan A
19. Provides regular and timely feedback to line manager to support colleague performance
20. Supports with the training and coaching of colleagues maximising digital tools and channels
21. Identifies colleagues for recognition and celebrate success within the store
22. Provides feed back to BIG to improve colleague experience
23. Supports the Team Manager with the delivery of store selling and cost targets by utilising MI to identify opportunities and takes action
24. Role models new ways of working through the use of digital tools
25. Allocates resource efficiently to deliver process, task and service ensuring activity is completed consistently and productively
26. Delivers operational excellence ensuring all processes and tasks are delivered in line with business expectation
27. Maintains a safe and legal store environment
28. Supports visual merchandising updates across all launches, events and campaigns
Key Capabilities
29. Understands how M&S operates, it’s strategy, future and the role they play
30. Effectively manages own reactions and responses around change
31. Helps colleagues to develop by listening, asking questions and giving feedback to encourage reflection and different thinking
32. Sets performance objectives for self in conjunction with line manager and in line with business plans
33. Takes accountability for planning and managing own work efficiently to ensure objectives are met
34. Treats all colleagues the fairly, understanding that different people will provide different perspectives and have different needs
35. Builds positive relationships by being a good listener and getting to know people by establishing a connection
36. In control of their own reactions and considers how to share their perspective to create better reaction for team
Technical Skills/ Experience
37. Support the delivery of excellent customer service and KPI’s across the store
38. Good level of digital capability and can access and utilise relevant systems
39. Good knowledge of the commercial operation, brilliant basics and operational excellence
40. Current working knowledge of all VM principles
41. A good communicator with the ability to build relationships and work within a team
42. A good knowledge of the legal requirements associated with the role of a customer assistant and when duty managing
43. Maintain high presentation standards, attention to detail and deliver on time, right first time
44. Interpret data relevant to the role
45. Demonstrates flexibility and adaptability to change
Key Relationships and Stakeholders
46. Customers
47. Colleagues
48. Store Leadership
49. BIG