In this fast-paced and rewarding role, you will be responsible for engaging with customers, claims teams, and third parties to effectively and efficiently manage motor claims. As the first point of contact for our customers you will play a critical role in providing exceptional customer service. Your primary responsibility will be to record and manage new motor incidents while ensuring customers receive timely, accurate and empathetic support throughout the process.
Our Claims team is a dynamic, high-performing group, constantly adapting to the evolving needs of our business and customers. With over 500 talented professionals across the UK and Europe, we are proud to represent the strength and diversity of us. Handling over 200,000 claims each year, we are a market leader known for our excellence, technical expertise, and commitment to delivering outstanding customer service.
If you're passionate about making an impact and shaping the future of claims, this is the place for you!
Your new role:
* Serve as the initial contact for customers reporting motor incidents.
* Accurately log incident details into our system, ensuring all necessary information is captured.
* Provide clear and concise guidance to customers, helping them navigate the claims or incident process.
* Provide clear and timely updates to customers throughout the claims process.
* Build and maintain strong working relationships with both colleagues and external partners will be key to your success.
* Maintain a high level of professionalism and customer service at all times.
* Adhere to company policies and procedures to ensure a smooth and efficient customer experience.
About You
Don’t worry if you don’t have prior experience – we’ll provide comprehensive training to set you up for success. What matters most is your positive attitude, attention to detail, and the drive to contribute to the team’s success!
* Excellent organisational and time management skills.
* Good communication skills, both verbal and written.
* Ability to prioritise and manage workload efficiently with a keen eye for detail.
* Ability to handle sensitive situations with empathy and professionalism.
* Knowledge of Word and Excel.
* Previous customer service experience is preferred but not necessary.
Salary