Wilson Recruitment is working on behalf of a well-established security and fire safety company that operates across the UK and internationally. This business has been delivering exceptional services for over 30 years, specialising in security installation, fire safety, and maintenance. They provide 24/7 on-site support, assisting with everything from design and installation to ongoing maintenance and monitoring.
Role Overview
We are currently recruiting for a Service Coordinator. The role is key to maintaining smooth communication between the office and customers, reporting to the customer service team leader. This position is primarily focused on planning and administration within the service department, ensuring services are delivered efficiently and effectively.
The role offers a salary between £23,000 - £27,000, with working hours from Monday to Thursday, 8:30 AM - 5:00 PM and Friday, 8:30 AM - 4:00 PM (with a 30-minute lunch break).
Key Responsibilities
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Engineer Time Management: Efficiently plan and allocate engineers' time and resources to reduce downtime and unnecessary travel.
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Maintenance Coordination: Schedule maintenance, corrective actions, and emergency visits, keeping planners updated with all relevant details.
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Process Compliance: Ensure adherence to internal processes for remote signalling connections, updating relevant systems accordingly.
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Documentation Distribution: Provide...