About Us We are a digital agency specialising in website security for businesses. Our focus is on securing e-commerce platforms and brochure-style websites, helping our clients feel safe and protected online. The Role We are looking for a proactive and friendly Customer Service Representative (CSR) to join our team. A technical background is not required, but strong organisational skills and a passion for delivering excellent customer service are essential. Key Responsibilities Respond promptly to customer enquiries via email, chat, or phone to ensure they feel heard and valued. Organise and prioritise customer support tickets based on urgency and type of issue. Use provided training to categorise and manage customer issues effectively. Liaise with the technical team to ensure timely resolution of customer problems. Maintain clear and professional communication throughout the customer journey. What We’re Looking For Excellent communication skills, both written and verbal. Strong time management and organisational abilities. A customer-first attitude with a focus on resolving queries efficiently. Ability to learn and adapt to new processes quickly. Familiarity with customer support tools (e.g., ticketing systems) is a bonus but not essential Why Join Us? Training provided to help you excel in the role. Be part of a growing team that values its customers and employees. Opportunity to work in a dynamic and tech-focused industry. Remote working, although the occasional team meet up may be required in the future. Starting pay is £14.50 per hour which rises to £16 per hour after completing your 3 month / 12 week training period. How to Apply Please submit your CV on https://efficientsecuritysolutions.co.uk/csr-apply/