We are currently looking to recruit several Customer Service Advisors. Why not use your skills to make a difference and join our Home Broadband Team. You’ll be talking over the phone to customers with all sorts of broadband tech-related queries. You could be helping someone with a simple router question or something that needs a bit more work and ownership, you’ll be there for the customer supporting them all the way. As a Customer Service Advisor your duties and responsibilities will be: To deliver great customer service to all our customers through effective and timely query and complaint management. Aiming for a first contact resolution and taking ownership of our customer queries via multiple contact channels, including telephone and email. Working effectively and managing own workload to respond to customers within agreed service level agreements. To effectively manage and respond to all queries. To keep customers regularly informed of progress on any outstanding enquiries and complaints, with consistency in communications and always adhering to our policies. To receive and process complaints, comments or suggestions ensuring these are resolved, where possible, at first point of contact or escalate through agreed processes. To take actions, working with other departments where necessary, to improve customer experience. To ensure that all processes are always operated in a timely manner with a focus to provide excellent customer service. All Training Provided - Apply Today Shifts and Salary: A?great?starting salary of?£23,504 rising to £24,064 after 9 months of being here, plus incentives and bonuses. Shift: 12hrs to be discussed at interview To Apply, send an up-to-date CV.